Customer Service Representative

Mildred Wah

Philadelphia, PA *****

********@*****.*** - 215-***-****

WORK EXPERIENCE

Jenny Craig

Manager Site Supervisor

+ Provide superior customer service

+ Manage inventory and client appointments

+ Ensure monthly center quotas are met

+ Provide guidance and support to staff

Weight Loss Counselor

Counsel and educate clients in weight loss and healthy eating

Manage and track client information in Sonic database

Utilize call list to schedule clients for one-on-one meetings

Perform care calls to clients

NCO Financial

Collections Representative

+ Call debtors with outstanding balances to satisfy accounts

+ Inbound calls from clients

Colonial Penn Life Insurance

Customer Service Representative

+ Sold life insurance to inbound callers

+ Made outbound calls to potential clients to discuss products and services

GMAC Mortgage

Customer Service Representative

Service 1st and 2nd mortgages

Took inbound calls from mortgage holders

Problem solving

Utilized mortgage software programs

EDUCATION

Associate Degree in Business Management

Community College of Philadelphia

09-1986 — 05-1988

High School Diploma

Simon Gratz High School -

09-1983 — 06-1986

Philadelphia, PA

10-2018 — present

Langhorne, PA

04-2007 - 10-2018

Horsham, PA

01-2005 — 03-2007

Philadelphia, PA

11-2003 - 09-2004

Horsham, PA

08-2000 — 02-2003

Philadelphia, PA

Philadelphia, PA

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