Customer Service Call Center

Ann

Dinham

***************@*****.*** 876-***-****

** */* **** ***** House Road, Kingston, Kingston 6, Jamaica

Date / Place of birth September 23 1972 / Kingston

Driving license

N/A

Nationality

Jamaican

Profile

Passionate customer service supervisor with over 10 years of customer service experience, contributing to increasing customer satisfaction for previous employer and writing SOP to ensure seamless operation. I am a team player, honest, energetic and able to multitask. Knowledge in promotion planning and coordination.

Employment History

Floor Supervisor Triple A Restaurant Ja

2023-present

Ensuring customer satisfaction, with great service and great food. Assisting staff to deliver great service with consistent supervision with positive leadership.

FOH Supervisor at Chilitos Jamexican Restaurant

,Kingston

04/2017—01/2022

Increase customer satisfaction by training, tracking and following up with customers and partners

Recruiting, training, Evaluation and coordination of staff

Skills

Leadership skills 4/5

Fast learner 4/5

Computer skill 3/5

Communication 3/5

Customer service 4/5

Ability to work in team.4/5

Customer service representative at Prestige Holding lTD TGIFridays, Kingston

11/2004—04/2017

Actively engaged customers in ensuring their satisfaction in delivering orders accurately in a timely manner and ensuring all team members completed duties Thoroughly.

Procurements and sourcing of goods. Training and actively implementing stock sheets to improve Food cost and reduce spoilage.

Education

Diploma, St Johns College, Kingston

09/1988—06/1991

Graduated with honor

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