Customer Service Representative

CYNTHIA GAINES

•m***** Di Stefano Ct. Fraser MI *80276

313-***-**** ****************@*****.***

OBJECTIVE

To expand my career opportunities within an organization that will utilize and develop my top-notch, oral and written, communication skills, service-oriented behaviors and understanding of customer’s desires. To be able to build bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth.

SKILLS AND ABILITIES

Accounting Financial Analysis

Administrative

Ergonomics

Financial Reports/Statements

Coordination

Research

Customer Service/Satisfaction

Energy Educator

Field Coordinator

Forecasting and Planning

Provide Energy Education

Managerial Energy Materials

Analyze Reports

Boost Tean moral

Databases

PROFESSIONAL EXPERIENCE

Energy Educator March 2022-Current

Seel, LLC.

• Conduct small business energy audits; Educate business owns and manage energy savings measurers

• Install energy products thermostats, air raiders, pipe wraps, shower heads sprayers

• Maintain accurate supply inventory daily, build positive rapport with customers

• Respond to challenges in the field, problem-solving meet project audits scheduled

• Back-up Team Leader trained, motivate, and mentor BEA Tean to be efficient and successful and reach goals Restoration Coordinator DTE GAS SERVICE

Bartech Staffing May 2020 – Feb 2022

Liaison between customer and DTE Gas to restore property after new service meter installation is completed.

Update timeline with contractors for repair stage segments.

Deliver informative letters to customers for what to expect during the process of service meter repair. Financial Analyst/Customer Service Representative Jun 2018 –March 2020 Concentrix (for Ford), Southfield, MI

Review financial reports and streamline operations to increase productivity

Analyze results, monitor variances, and recommend next steps to improve financial status

Develop, produce, and analyze financial statements according to geographical regions

Created and maintained databases to forecast financial performance Customer Service Representative May 2017- June 2018 DTE Energy, Detroit, MI

Managed customer accounts, while creating trust and positive rapport

Assist customers with appointments for (electric and gas) meter installation

Addressed and resolved escalated customer issues

Met performance metrics monthly

Evaluated consumer concerns regarding billing and effectively resolved those concerns EDUCATION

BACHELOR OF SCIENCE; APPLIED PSYCHOLOGY, 2012

BAKER COLLEGE, FLINT, MI

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