Jessica Swaim
Customer Service Representative
Rankin, IL 60960
************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative Sarasota
Expert Global Solutions - Sarasota, FL
April 2014 to June 2020
Took inbound calls from members to assist them with their needs. Processed orders and payments for the members.
Noted their accounts with proper documentation from what happened on the phone call.
Made sure the members were happy with the outcome
Cashier
Publix - Sarasota, FL
August 2011 to March 2014
Greeted customers happily
Rang up and bagged the customers groceries Cleaned bathrooms and lounges Provided excellent customer service to the customers Education
High School Diploma
Horizons Academy - Bradenton, FL
Skills
• EXCELLENT COMMUNICATION SKILLS (5 years)
• EXCELLENT COMPUTER SKILLS (6 years)
• PROBLEM SOLVING (10+ years)
• Customer Service
• Computer Literacy
• Data Entry
• Typing
• English
• Word Processing
Additional Information
SKILLS
Excellent computer skills
Excellent communication skills, and ability to present complex information in an easy to understand format.
Excellent problem solving, critical thinking.
Profound ability to work in a fast-paced environment.