Customer Service High School
Resume:
Vanessa Munoz
Azusa, CA *****
*********@*****.***
Work Experience
Food Prep
RERO’S-West Covina, CA
May 2022 to October 2024
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
Server/Host
New Hope Village-Duarte, CA
March 2022 to May 2022
Served guest, opened the restaurant, provided great customer service,helped set the tables, busser, etc. Cashier
In-N-Out Burger-Azusa, CA
April 2016 to January 2022
Made the burgers, stocked up, cleaned,
Gave great customer service,
Education
High school diploma
Gladstone high school - Azusa, CA
September 2007 to June 2011
Skills
• Cashiering
• Food Service
• Customer Service
• Cash Handling
• Food Preparation
• Host/Hostess
• Kitchen Experience
• Cleaning Experience
• Cooking
• Serving Experience
• Food Safety
• Merchandising
• Meal Preparation
• Food Production
• Food Handling
• Restaurant experience
• Busser
• POS
Languages
• Spanish - Fluent
Awards
Best customer service
April 2018
Certifications and Licenses
Food Handler Certification
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