Customer Service Warehouse Worker
Resume:
Carnielious Middleton
Killeen, TX *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Warehouse Worker
Amazon Warehouse-Austin, TX
January 2021 to May 2024
Picking orders and organizing them for the delivery drivers. Kitchen Team Member
Chick-fil-A-Austin, TX
August 2020 to January 2022
• Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.
• Maintained composure and work quality while under stress. Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
• Educated customers on promotions to enhance sales.
• Resolved customer complaints and maintained a clean and tidy kitchen area. Line Cook
Banger's Sausage House and Beer Garden-Austin, TX
September 2019 to August 2020
• Received 1000+ food orders from cashiers and cooked items quickly to complete the entire order together and serve hot.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation, and safety.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times. Head Line Cook
Joe's Crab Shack-Round Rock, TX
July 2016 to September 2019
• Verified compliance in preparation of menu items and customer special requests.
• Checked freezer and refrigerator prior to each shift to verify correct temperatures.
• Supervised and enhanced work of 8 person team producing more than 140 plates per day.
• Prepared an estimated 12 orders simultaneously during peak rush periods with a 90% accuracy rate, maximizing customer satisfaction and repeat business. Assistant Kitchen Manager
Outback Steakhouse-Austin, TX
January 2012 to July 2016
• Inspected kitchens daily to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Hired, trained, and managed all kitchen staff of 10 people, including employee development, issuing disciplinary action, and conducting performance reviews.
• Determined operational weak points and implemented corrective actions to resolve performance concerns and facilitate employee growth.
Customer Service Manager
Target-Austin, TX
February 2010 to December 2011
• Coached new team members on service techniques and provided scoring through a quality assurance program.
• Greeted customers and listened closely to problems described to determine solutions.
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
• Stepped up to assist customer service manager with complaints and issues during times when the department was short-staffed.
• Escalated issues to proper supervisors when standard processes were not effective. Education
Certification program in Pharmacy Technician
Everest Institute - Austin, TX
January 2008
High school diploma
Lyndon B Johnson High School - Austin, TX
May 2006
Skills
• Customer Service
• Computer Skills
• Kitchen Experience
• Microsoft Office
• Driving Experience
• Cash Handling
• Computer Literacy
• Kitchen Management Experience
• Quality Assurance
• Microsoft Excel
• Microsoft Word
• Food Preparation
• Food Service
• Cooking
• Food Safety
• Supervising Experience
• Restaurant Experience
• Leadership
Military Service
Branch: Navy
Service Country: United States
Rank: E4
Certifications and Licenses
Food Handler Certification
ServSafe
Assessments
Mechanical knowledge — Proficient
January 2022
Understanding and applying mechanical concepts and processes Full results: Proficient
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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