Account Manager Customer Service

*************@*****.*** • 313-***-****

JUSTIN BROWNING

PROFESSIONAL SUMMARY

Account Manager with 8+ years of experience in client relations, brand management, and customer service. Demonstrated expertise in managing high-profile athlete partnerships and securing collaborations with top brands, resulting in increased market reach and brand engagement. Proficient in strategic planning and problem-solving, driving measurable growth and operational efficiency.

EMPLOYMENT HISTORY

ACCOUNT MANAGER Aug 2016 - Jul 2024

Top Cat Sales Royal Oak

MARKETING MANAGER Dec 2020 - Jan 2024

Baumgardner Promotions Detroit MI

SALES/MARKETING COORDINATOR Aug 2016 - Jan 2019

Valiant Brand Royal Oak

CAMP OPERATIONS COORDINATOR Jan 2016 - Aug 2016

Sound Mind Sound Body Detroit MI

SKILLS

Strategic Planning, Client Relations, Brand Management, Customer Engagement, Problem Solving, Sales Management, Customer Service.

EDUCATION

BACHELOR OF ARTS, INTEGRATIVE STUDIES Dec 2020

Oakland University

Managed customer accounts, ensuring satisfaction and retention through personalized service. Resolved client issues promptly, improving overall customer satisfaction and loyalty. Analyzed account performance data to identify growth opportunities and implement improvements. Managed athlete partnerships with brands like Adidas Boxing and Ford Models, enhancing brand visibility. Secured high-profile collaborations with companies such as Oofos, Egpro, and Valiant Sports Group, boosting client exposure.

Oversaw athlete endorsement deals, resulting in measurable increases in brand engagement and market reach. Boosted brand to million-dollar revenue by managing online store and shipping, ensuring customer satisfaction. Collaborated with influencers to enhance brand visibility and drive sales growth. Implemented customer feedback to improve service quality and operational efficiency. Coordinated football camps across multiple cities, ensuring smooth operations and timely equipment transfers. Led city teams to achieve seamless camp execution, enhancing overall participant experience. Managed logistics for equipment transfer, ensuring zero delays and optimal camp setup. Developed efficient camp schedules, resulting in improved operational flow and participant satisfaction.

Contact this candidate