Customer Service Coding Specialist

NM

NORELYS MARIA

********@*****.*** 929-***-**** Reading, PA 19604

A responsible and hard-working individual who learns quickly and is always reliable. Follow precise directions, is organized, and punctual. Works well individually or as part of a group. Account coding specialist

Exceptional customer service

Qualified in commercial servicing

Bilingual in english and spanish

Excellent communication skills

Classroom restocking

Skills Development

Small Group Instruction

Professional Development

Safe learning environment

ny community financial llc New York, NY

Teller

08/2017 - 12/2024

• Assisted customers with inquiries.

Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders. Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Maintained confidentiality of bank records and client information. Trained employees on cash drawer operation.

Adhered to financial services security and audit procedures. Identified and reported suspicious behavior to security personnel as appropriate.

Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.

Cashed customer checks, verified identification and checked account balances in accordance with bank policy.

Assisted customers by phone and in person by answering banking questions and recommending solutions.

Balanced bank's vault of daily cash for withdrawals and deposits. Kept teller window areas clean, organized and fully stocked. Marc Academy and family center Bronx,

NY

Teaching Assistant

12/2021 - 06/2024

Collaborated with other faculty members to plan lessons that promote critical thinking skills.

Graded assignments, tests and papers according to teacher instructions. Supervised students in the classroom, cafeteria, hallways and playgrounds. Developed positive relationships with parents and guardians of students. Communicated regularly with parents about their child's progress in school.

Instructed and monitored students in use and care of equipment and materials.

Helped teachers with material generation, lesson plan development, class Summary

Skills

Experience

preparation, scheduling, exam distribution and student mentoring. Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.

Gregorio Luperon High School Sch For Science And Mathematics New York, NY High School Diploma

09/2012

Hostos Community College of The City University of New York The Bronx, NY Criminal Justice

English:

Professional

Spanish:

Professional

Education and Training

Languages

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