Windows Server Network Support

TECHNICAL

Windows **, Office ****, MS O***, Windows Server 2022, TCP/IP,

Cisco Routers & Switches, VPN, Project Management,SIP

VOIP, Group Policy, Active directory, SNMP,

VPN, VLAN WAN

PROFESSIONAL EXPERIENCE

Network Support: Cadence Bank

Cisco Call Manager CUCM Feb 2024- current

Cisco Unity

Install & Configure Jabber

Migrate users to Webex

Troubleshoot and Configure IP phones

Setup CSS and Dial Plans

Trouble router issues using SecureCRT

Troubleshoot Circuit issues

Cambium Learning:

Office 365 administration Mar 2021 – Jan 2024

MS Teams administration

Setup Cisco VPN access

Call Manager CUCM

Cisco Unity

Setup DUO access for dual authentication

Troubleshoot network connectivity issues

Set permissions and create AD groups

Windows Server administration: AD: VMware

Exchange migration to O365

Network Support

260 Peachtree St

Purisolve, Inc.

Windows Server 2016 Administration Jan 2018- Feb 2020

Troubleshoot network connectivity issues

Cisco Call Manager ver 10

Install and configure Cisco Phones

Setup Voicemail: Cisco Unity

Office 365 Administration

Setup and supported devices management through Meraki

Windows Server administration: AD: VMware

Network Support: Contract

1347 Windy Ridge Pkwy

Manhattan Associates

Windows Server Administration July 2017 -Dec 2017

Windows 10 : Desktop Support

MAC and Dell Laptops

Troubleshoot network connectivity issues

Troubleshoot network printer issues

Setup and supported devices management through Meraki

Cisco Call Manager ver 10

Cisco Unity

Systems Administration

1170 Peachtree RD NE suite 400 Atlanta GA 30303

Ionic Security

Office 365 Administration Dec 2016 – May 2017

Troubleshoot network connectivity issues

Troubleshoot network connectivity issues

Set permissions and create AD groups

Troubleshoot and VPN for remote users

Network Support

3280 Peachtree Rd NE suite 2625 Atlanta GA 30305

Examworks Sept 2014 – Oct 2016

VOIP CUCM

Install configure Cisco phones

Cisco Unity: Setup voicemail; Troubleshoot vmail issues

Install and configure Cisco Jabbar

Windows Server administration: AD: VMware

Comprehensive knowledge of network troubleshooting, monitoring and maintaining remote servers.

Ability to communicate efficiently with excellent management and organizational skills

Office 365 Administration

IT Network Specialist

141 Pryor St. Atlanta, Ga 30303 March 2010 – AUG 2014

Fulton County

Perform network and equipment upgrades to include IOS and configuration changes

Troubleshoot network connectivity issues

VOIP: CUCM

VoIP/SIP telephony administrator using Cisco Call Manager

Unity Voice mail and Cisco switches & IP phones

Windows System Administration; VMWare

Manage Dell R710 Servers.

Manage Microsoft Exchange Enterprise environment as well as troubleshoot inbound and outbound email issues using SMTP logs and various network tools

Deployed and supported laptops/workstations and servers running operating systems such as Windows XP, and Windows 7

Install configure POS system

Network Support June 2009 – Present

3369 Sir Henry St. East Point 30344

Queme Consulting

Cisco Call Manager

Install Small Office networks

Install and configure Cisco VOIP phones

Technical Support

320 Interstate North Parkway, SE Atlanta, GA 30339

Cbeyond October 2007 –June 2009

Troubleshoot and resolve Internet connectivity for small businesses

Troubleshoot router connectivity : Cisco 2431 and 2432 routers

Troubleshoot phone issues: SIP, Pri\Cas and Analog

Resolve T1 connectivity issues

VPN On-Net, Remote User and Off-net VPN

Support Email and Web Hosting Issues.

Train new employees

Network Support - Contract

McKesson March 2006 –June 2007

Troubleshoot and resolve VPN connectivity issues

Troubleshoot Outlook and Blackberry Issues.

Active Directory administration.

Setup Lotus Notes accounts

Setup SAP accounts

Systems Administration

2134 Espey Court Suite 9 Crofton, MD 21114

EMS Technologies February 2003 –January 2005

Maintain Windows 2000 Active Directory Domain

Create User Accounts and Exchange mail accounts

Support MS Office 2000 and MS Office 2003

Create and implement Group Policy

Support Win 2000 and WinXP desktops

Upgrade PC’s from Win2000 to Windows XP

Support remote users with SMS

Setup and Troubleshoot VPN accounts for remote access

Used Remedy Ticketing system

Support Blackberry connectivity

Server Support Contract

7100 Highlands Parkway Smyrna GA 30082

IBM; Atlanta, GA November 2001 –December 2005

Troubleshoot RAID configuration issues

100% Phone Support

Resolved installation and configuration issues

Troubleshoot Windows and Linux OS

Troubleshoot and resolve all hardware issues

Trained new employees

Lotus notes

EDUCATION

Pursuing CCNA

Computer Science

Clark Atlanta University, Atlanta, GA : September 1989- May 1994

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