Customer Support Senior Associate

JAN CEASAR O. FAMERONAG

Contact: 091********

Email: **********@*****.***

Address: #*** ** ** ***, ***** Street, Bahayang Pag-asa, Imus, Cavite

Birth Date: January 15, 1990

Marital Status: Single

Religion: Christian

EDUCATIONALBACKGROUND

Philippine State College of Aeronautics

Graduate in Aviation Technology (4-Year Course)

The BESTECH

Graduate of Computer Science and Literature (Vocational Program)

PROFESSIONALBACKGROUND

SUNLIFE GLOBAL

Client Care Associate (7 Months)

● Assisting clients with their inquiries about coverage and benefits. Claims and dental included.

INFOSYS

Senior Associate Processor Financial Account (22 Months)

● Processing loans, withdrawals, general benefits and inquiries including retirement details and options in the plan.

HINDUJA GLOBAL SOLUTIONS

Provider Support Health Care Account (49 Months)

● Processing claims, benefits in plan, providing details in bills and coverage for provides/hospital claims.

TELEPERFORMANCE

Customer Support Hotel and Booking Reservations (40 Months)

● Change or book customers for hotel reservation, answers general questions regarding availability and promos.

CYPRESS SEMICONDUCTOR PHILIPPINES

Data Encoder and Inventory Keeper

● Sorting and labeling of packing materials and products

SONIC STEEL INDUSTRIES INC

Machine Operator and Maintenance

● Warehouse operator including machinery operations.

TRAININGSANDSEMINARS

Civil Aviation Authority of the Philippines

Aircraft parts, tools and equipment familiarization & uses/ secretarial works.

Skills Acquired

Computer skills: Advance Windows MA office application: (Word, Excel, PowerPoint, Publisher), Typing and encoding Techniques for computer and office secretarial.

Machine operation (heavy equipment and office machines)

Customer support service oriented

Basic electrical troubleshooting and mechanical maintenance operation

ACHIEVEMENTSANDRECOGNITIONS

•2nd Honorable Mention of Class 2017 at Bestech Vocational School

•Awarded as one of the most responsible agents with No Attrition at quarterly 2019 report at HGS

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