Customer Service Logistics Operations

Danetta Kemp

Email:*****.*******@*****.***

Phone: 1-404-***-****

SUMMARY

** ***** ********** *** ********* in the areas of operations, workforce management, asset protection, and logistics in warehouse/logistics operations. Seeking opportunity to provide supervision, management, and coordination of a logistics operation. Work Experience

US Logistics LLC - Decatur, GA- Dock Supervisor

February 2023 to Present

• Supervise, coordinate and oversee day to day logistics operations;

• Plan and review, in collaboration with the Logistics Manager, all logistics processes, ensuring that they meet the company standards and customer service specifications

• Meet regularly with team members collectively, as well as on an individual basis to monitor progress towards meeting objectives, track performance, coach and counsel as well as recognizing team and individual successes

• Provide appropriate orientation for employees and Lead Hands and give them the information, technology and any material necessary to perform their jobs

• Creates staffing agency requisitions to ensure suitable headcount to meet and develop future logistics needs.

• Ensure carrier compliance to a predetermined set of parameters, conduct OS&D investigations, manage Carrier Claim process

• Provides reports for Key Performance Indicators (KPI), BOLs, LMS with Canadian papers, SAAG reports and work plans.

• Transcribes and reviews safety meetings ensuring all parameters are met for continuous KPI and process improvement.

Warehouse Supervisor and Location Assistant

Ryder System Inc - Atlanta, GA

February 2018 to February 2023

• Responsible for daily setting up of the warehouse workplan

• Address performance problems through corrective action and disciplinary process

• Understand labor agreement and maintain positive labor relations with all employees

• Working in collaboration with customer in all aspect of operations.

• Ensure carrier compliance to a predetermined set of parameters, conduct OS&D investigations, manage Carrier Claim process

• Provides reports for Key Performance Indicators (KPI), BOLs, LMS, SAAG reports, and work plans.

• Transcribes and reviews safety meetings ensuring all parameters are met for continuous KPI and process improvement.

• Supervise over 70 Employees.

UPS MI Administrative - Assistant/ Billing Specialist July 2014 to February 2018

• Creates and processes BOLs, LMS, airport forms, and placards

• Open and close 8125's for the Post Office

• Data entry and database management

• Front Desk

Receiving Clerk

ProLogistix Staffing

January 2014 to April 2014

• Picking and packing of merchandise for shipment

• Setup displays for various companies

• PKMS and SAP

• Managed multi-line phone and email communications. Education: Forest Park High School - New Roads, LA 1996 Skills:

• Oracle (2 years}

• Dispatch (8 years) Shipping And Receiving (8 years)

• Billing (1 year)

• Invoicing (5 years)

• Warehouse Management System

• Project Management

• Microsoft Word

• Microsoft PowerPoint

• Loss Prevention

• Shipping Receiving

• Warehouse

• Inventory

• SAP

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