Customer Service Information Technology

PROFILE

Proven, motivated professional with experience in multiple fields of business such as customer service, management, bookkeeping, accounting and information technology. Also part of decision making process on strategic and operational levels. In addition, experienced in promoting, developing and performing team building events. Quick learner able to adapt and learn new procedures and does not wilt under pressure. Excellent written and verbal communication skills. Active board member of a non-profit entity serving the marriage community and involved in yearly fundraising efforts for Us TOO Prostate Cancer Education & Support.

SKILLS

Customer Service Computer Savvy Call Center

General Office Payroll Accounting & Bookkeeping

Production Control Written Correspondence Hiring & Training

Management Information Technology Electronic Medical Records

PROFESSIONAL EXPERIENCE

Customer Service

Established collaborative newspaper vendor relationships in order to maintain accurate and timely newspaper circulation information

Handled customer service calls in busy call center environment pertaining to loan modification documents

Resolved customer complaints and issues in a professional and courteous manner

Increased membership in customer loyalty program

Management

Maintained and monitored assigned newspaper vendor portfolio to exceed established metrics and goals

Performed Human Resources functions such as hiring, disciplinary actions and employee evaluations

Managed and solved production issues in manufacturing and information technology environments

Oversaw daily operations in office, manufacturing, retail and information technology

Developed plans to meet daily, weekly and monthly sales and productions goals

Implemented inventory system that reduced double orders and increased production

Accounting/Bookeeping

Developed an accounts receivable/billing analysis system, resulting in the recovery $50,000+

of unbilled medical revenue

Generated sales invoices and reports, in addition, followed up on collection issues

Produced financial and corporate earnings statements

Monitored and reconciled assigned ledger and bank accounts

Drafted monthly reconciliation and summary reports

EDUCATION

DeVry University – Addison, Illinois

Graduated March 2003

Bachelor of Science in Business Administration with concentration in Business Information Systems

GPA: 3.44 / 4.00

Dean’s List: 2001 Spring term and 2002 Spring, Summer and Fall terms

EMPLOYMENT HISTORY

February 2024 to present RMA Specialist

Card Concepts Inc. - Addison, Illinois

June 2015 to October 2023 Data Specialist

Novus Media LLC – Bloomington, Minnesota

October 2012 to March 2015 Data Coordinator

NDX – Lombard, Illinois

October 2008 to May 2014 Karaoke DJ (Part-time)

EnFuZion Industries - Lombard, Illinois

August 2011 to Janaury 2012 Billing Analyst

Doctor at Home – Schaumburg, Illinois

March 2009 to June 2009 Customer Service Representative

Heart Financial Services – Schaumburg, Illinois

December 2007 to January 2009 General Office / Installer

Vertidrapes Mfg., Inc. – Chicago, Illinois

March 2007 to October 2007 Operations Manager

Legacy Home Healthcare – Lyons, Illinois

April 2003 to June 2006 Customer Service Manager

Golf Galaxy – Downers Grove, Illinois

December 2002 to April 2003 Loan Officer

First Capital Mortgage – Glen Ellyn, Illinois

December 2000 to November 2002 Loan Officer Assistant

The Mortgage Exchange – Oakbrook, Illinois

August 1997 to October 2000 Production Control Supervisor

Convergys – Itasca, Illinois

August 1994 to August 1997 Accounting Clerk

Aon Corporation – Chicago, Illinois

July 1986 to August 1994 Credit Manager

Vertidrapes Mfg., Inc. – Chicago, Illinois

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