Technical Support Sales Engineer

Arland Ranne

** ******* ******, ********, ******* 31024, 678-***-****, ***********@*****.***

Summary

Successful sales and systems engineer with over twenty five years

of experience working with Fortune 500 companies. Major strengths

include attention to detail, dependable, energetic, creativity,

organization, solutions focus, and team participation. Highly motivated

and ready to demonstrate abilities driving success through fresh perspective

and strong communication skills.

PROFESSIONAL EXPERIENCE

IBM Corporation, Atlanta, GA 1996-Retired 2015

Advance Technical Support IT Specialists, Atlanta, GA 2000-2015

> Advance Technical Support Team Lead of AIX, LINUX and PowerVM workshop

> Developed & Deliver AIX and PowerVM workshop on Power 7 systems and AIX7.1

with VIOS, LPM, WPARs, NPIV, and NIM

> Developed & Deliver AIX and PowerVM workshop on Power 6 systems and AIX6.1

> Developed & Deliver AIX for UNIX Professionals Customer Workshop

With Power 5 systems and AIX5.1

National Competitive Sales Specialists, Atlanta, GA 1996-2000

> Team lead for Worldwide

> Led Competitive sales specialists team covering US, Canada, and Latin America

> Grew team revenue against competitors $540M in 1997, over $1B in1998,

exceeded $1.2B in 1999

> Maintained 98% customer satisfaction

> Performed competitive sales consulting against SUN Microsystems, resulting

in individual revenue of $140M in 1997, $310M in 1998, $638M in 1999

> Mentored new team members

> Provided many competitive sales training seminars and account planning clinics

Acer America, San Jose, CA 1992-1996

National Sales Engineer Manager, San Jose, CA 1993-1996

> Built sales engineer team covering Canada, and US

> Grew revenue to $250M in 94, to 320M in 95, exceeded $400M in 96

> Maintained 96% customer satisfaction

> All expense objectives were met

Sales Engineer, San Jose, CA 1992-1993

> Built Partner and Distributor team covering western US

> Grew revenue to $40M in 93 in territory

> Maintained 93% customer satisfaction

> Gave multiple demonstrations/presentations

> Trained users on OS and system administration

> Installed and setup systems

Arrow Electronics, Hayward, CA 1987-1992

Western Sales Engineer Manager, Hayward, CA 1987-1992

> Built Partner covering western US Grew revenue to

> $1M in 88, to $2M in 89,to $2.8M in 90, to $12M in 92

> All expense objectives were met

Sequoia Data Systems, Fresno, CA 1977-1987

Sales Engineer and Service Manager, Fresno, CA 1980-1987

> Manage pre and post Sales support teams

> Implemented extensive training for support teams

> Piloted/Implemented post sales dispatch system

> Manage inventory and service contracts

> All expense objectives were met

Sales / Service Engineer, Fresno, CA 1977-1980

> Gave multiple demonstrations/presentations

> Trained users on OS and system administration

> Installed and setup systems

EDUCATION

Electrical Engineering at Kansas State 1974

Training and Certification

> IBM p690 Technical training (11-2001)

> IBM Technical Sales training (10-2001)

> Sun Solaris to AIX Certification (2-2000)

> E10000 System Administration (11-99)

> Sun Enterprise Cluster HA Administration (5-99)

> Solaris 2.x Server Administration (4-99)

> Volume Manager with SPARC storage Array (3-99)

> Solaris 2.x System Administration II (2-99)

> Solaris 2.x Network Administration (1-99)

> AT&T UNIX System 5.3.x & 5.4.x - installation, configuration,

system administration. LAN Manager.

> Certified to train on AT&T StarServer E & S and all PC lines

for service, installation and repair.

> HP 9000 Series System - configuration, installation, service.

HP-UX, system administration & Windows NT 3.5.1, Acer Training

Center - installation, configuration and system administration.

> Novell 3.2.1, Acer Training Center - installation, configuration

and light system administration.

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