Assistant Manager Customer Service
Resume:
PROFESSIONAL SUMMARY
Driven Assistant Manager with a strong track record at a leading
fuel company in Garland, TX, adept in Operations Management and fostering Customer Relations. Excelled in enhancing revenue through strategic planning and statistical analysis. Proven expertise in staff leadership, driving employee performance, and ensuring high customer satisfaction. Skilled at meeting facilitation and maintaining compliance with legal standards.
Reliable management professional with a passion for developing customer relationships. Experienced in creating training programs and implementing organizational strategies. Committed to providing superior customer service and maintaining high standards for customer satisfaction. Able to handle complex tasks with ease and professionalism.
EXPERIENCE
Assistant Manager
March 2012 - July 2023 fuel company, Garland, TX Helped oversee the daily operations of the store, managing staff and inventory.
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Provided guidance and support to junior staff members during challenging situations.
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• Implemented revenue strategies through statistical analysis. Created weekly schedules based on predicted staffing needs, budgets and employee requests.
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Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
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Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
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Resolved customer complaints and handled refunds and returns to promote satisfaction.
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EDUCATION
Associate in Arts (A.A.) in Business Administration Candidate CONTACT
**********@*****.***
Alexandria, LA. 71301-6114
SKILLS
• Operations Management
• Recruiting and interviewing
• Employee Scheduling
• Product and service knowledge
• Marketing knowledge
Customer Relationship Management
(CRM)
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• Employee Performance Evaluations
• Meeting facilitation
• Customer Relations
• Strategic Planning
ALICIA SWEAZIE
CUSTOMER SERVICE EXECUTIVE
Expected graduation January 2025
Baton Rouge Community College, Baton Rouge,Louisiana
Contact this candidate