Customer Service Inventory Control

CHRISTINA SEVILLA

Chicago, IL *****

773-***-**** - ********@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Dynamic leader with proven success in driving sales growth and inventory control at Zale Delaware Inc. Excelled in staff management and customer service, fostering strong client relationships and mentoring teams to exceed performance metrics. Skilled in merchandise strategizing and shrinkage control, achieving notable revenue increases through strategic business implementations.

SKILLS

Customer Service

Strong multi-tasking

Problem-Solving

Retail Operations

Highly motivated

Decision-making skill

Sales Growth

Inventory Control

Store maintenance

Coaching and Mentoring

Merchandise Strategizing

Visual Merchandising

Accurate money handling

Sales Leadership

Detail Oriented

Staff Management

Hiring and Training

Shrinkage Control

WORK HISTORY

02/2016 to Current Retail Store Manager

Zale Delaware Inc – Chicago Ridge, IL

Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.

Completed routine store inventories.

Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs. Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Trained and guided team members to maintain high productivity and performance metrics.

Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Implemented business strategies, increasing revenue, and effectively targeting new markets.

09/1998 to 06/2008 Sales Associate

Piercing Pagoda – Chicago, IL

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Built relationships with customers to encourage repeat business. Managed returns, exchanges and refunds in accordance with store policy. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Prepared merchandise for sales floor by pricing or tagging. Rotated stock and restocked shelves to maintain product availability and store appearance.

Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs. Educated clients on current promotional offerings and products using persuasive selling tactics.

Assessed customer needs and utilized suggestive selling techniques to drive sales. EDUCATION

GED

Illinois Institute of Technology - Chicago, IL

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