Advanced Manufacturing Customer Service

Ricardo Mitchell

*** ******** ****, ***** ** ****4

276-***-**** ● ********************@*****.***

PROFESSIONAL SUMMARY

Recent graduate student of Patrick & Henry Community College with an Associate’s in Applied Science degree Industrial Electronics. Received multiple certifications from NC3 for industrial electronics. Completed dedicated hands-on classroom training to learn necessary procedures and processes regarding the maintenance of industrial machinery. Proficient in using Programmable Logic Controllers (PLC) and industrial robotics programming to enhance manufacturing processes. Received 20 certifications from the National Coalition of Certification Centers (NC3) in FESTO Advanced Manufacturing and Greenlee - Construction Trades for industrial electrical.

SKILLS

Customer Service Communications Industrial Electronics Cash register Strong work ethics PLCs knowledge Blueprint interpretation Ladder logic Schematics Strong work ethic Electrical systems installation and maintenance Industrial systems maintenance Programmable Logic Controllers Industrial robotics programming Mechatronics Hydraulics Pneumatics Industrial Wiring

EXPERIENCE

Cook December 2023 - Present

McDonald’s Martinsville, VA

Prepare food for customer satisfaction

Unpackage products for usage

Keep area cleaned and sanitized

Remove trash as needed to maintain clean working environment

Deprogramming of deep fryers and automatic grills

Cook June 2021 – November 2021

Hardee’s Martinsville, VA

Disassembled and rebuilt deep fryers

Cooked food to customer satisfaction

Unpackaged products for usage

Kept area cleaned and sanitized

Removed trash as needed to maintain clean working environment

Cook/Cashier 2020

Eastwood Convenient Store Axton, VA

Provided excellent customer service by completing transactions and answering inquiries

Rewired and shut off breaker box

Cooked food to customer satisfaction

Unpackaged products for usage

Kept area cleaned and sanitized

EDUCATION

Patrick & Henry Community College August 2024

Industrial Electronics Technology, Associates of Applied Science

Classes include: ITP 137 Programming IOS Devices; ELE 246 Industrial Robotics Programming; ELE 229 Electrical Systems, ELE 156 Electrical Control Systems, ETR 156 Digital Circuits and Microprocessor Fundamentals; MEC 165 Applied Hydraulics, Pneumatics and Hydrostatics; MEC 112 Processes of Industry; MEC 140 Introduction to Mechatronics; MEC 155 Mechanisms; ELE 110 Home Electric Power, ELE 113 Electricity I, ETR 150 Machine Control Using Relay, ELE 233 Programmable Logic Controller, ETR 246 Electronic Motor Drives

CERTIFICATIONS

National Coalition of Certification Centers (N3)

Advanced Bending NC3 Certs Issued: 2023

Applied Fluid Power (Festo Advanced Manufacturing)

Applied Mechanical Systems – 2021 (Festo Advanced Manufacturing)

Applied PLCs – Allen-Bradley (Festo Advanced Manufacturing)

Applied PLCs – Siemens (Festo Advanced Manufacturing)

Applied Robotics (Festo Advanced Manufacturing)

Bending Basics (Greenlee – Construction Trades)

Branch & Series Level Termination

Fundamentals of Electricity – AC (Festo Advanced Manufacturing)

Fundamentals of Electricity – DC (Festo Advanced Manufacturing)

Fundamentals of Fluid Power – Hydraulics (Festo Advanced Manufacturing)

Fundamentals of Fluid Power - Pneumatics (Festo Advanced Manufacturing)

Fundamentals of Industry 4.0 (Festo Advanced Manufacturing)

Fundamentals of Mechanical Systems – 2021 (Festo Advanced Manufacturing)

Fundamentals of PLCs – Allen-Bradley (Festo Advanced Manufacturing)

Fundamentals of PLCs – Siemens (Festo Advanced Manufacturing)

Fundamentals of Robotics (Festo Advanced Manufacturing)

Fundamentals of Sensor Technology (Festo Advanced Manufacturing)

Hand Bending (Greenlee – Construction Trades)

Three Phase Testing (Greenlee – Construction Trades)

Wire Pathways – Knockouts (Greenlee – Construction Trades)

Wire Pathways – Rotary (Greenlee – Construction Trades)

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