Business Analyst Customer Service
Resume:
DARIUS
JOHNSON
****************@*****.***
Conway, AR 72032
SKILLS
• Microsoft Office Suite
• Communication Skills
• Troubleshooting Skills
• Critical & Analytical Thinking
• Problem Solving Skills
• Technical Aptitude
• Creative Solutions
• Collaboration
• Software Development Life Cycle
• HIPAA & Compliance
• Detail Oriented
• Organization Skills
• Client Facing Interactions
• Audit
• Reports
• Documentation
• Elicitation & Research Skills
• Project Management
• SQL
• Relational Databases
• Decision Making
• Optimism
• Data Analysis
• Requirements Gathering
PROFESSIONAL SUMMARY
An analytical business minded professional, with 7+ years' experience providing operational excellence and inspired solutions. Adaptable to changing environments and capable of managing multiple responsibilities without losing sight of organizational goals. WORK HISTORY
Gainwell Technologies - Business Analyst
Conway, AR • 03/2022 - Current
• Act as liaison between clients, project managers and technical staff to define, document and share business requirements and expected impact
• Handles company confidential data according to policies and guidelines
• Used basic analytical or relational database software - such as Excel or SQL - to quantify the anticipated impact of work
• Analyze, plan, design, document or make recommendations to improve business processes to support client's technology goals
• Evaluates user requirements for one or more specialized business applications and translates those needs into defined test plans
• Verified that all requirements have been met by approving and validating test results
• Ensures that project identified processes and methodologies are executed and followed as applicable
DXC Technology - Senior Associate Provider Support Conway, Arkansas • 11/2019 - 03/2022
• Responds to basic customer questions and/or forwards call to appropriate personnel
• Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision
• Processes calls in a manner that ensures service level agreements
(SLAs) are met or exceeded
• Performs data entry and matches documents to appropriate accounts to ensure information is up to date and accurate
• Interfaces with team members, management, and customers in reference to customer service issues
FedEx - Sales Team Lead
Sherwood, AR • 04/2018 - 11/2019
• Hold daily stand-up meetings to update agents on how to sell FedEx
• Demonstrate selling and providing good quality customer service EDUCATION
University of Phoenix
Tempe, AZ • Expected in 12/2025
Master of Science: Cyber Security
Gain insight on how to identify threats
like cyber-attacks, phishing, and data
hacks. You'll also learn how to assess
risk levels, report incidents, and fix
issues. While also touching base on
legal and ethical issues, cybersecurity
terminology, and cybersecurity
response procedures.
University of Arkansas At Little Rock
Little Rock, AR • 12/2020
Bachelor of Science: Criminal Justice
Gained insight into the criminal justice
system, including history, philosophy,
constitutional limitations, and
processes used to achieve overall
mission and goals. Critically evaluated
juvenile justice system, cyber security
learning how cyber-attacks occur, and
social work.
Crossett High School
Crossett, AR • 05/2015
High School: General
• Served as president of D.E.C.A
(Distributive Education Clubs of
America)
• Three-year member of Rotary Club
for future business leaders.
• Served on C.H.S. Debate Team
with integrity
• Ensure that daily goals are met, and arrangements are made so that goals are met
• Write new curriculums for junior representatives FIS Global - Customer Service Associate
Little Rock, AR • 04/2017 - 04/2018
• Receive telephone calls from customers worldwide regarding credit card and debit cards
• Process payments form monthly credit card payments
• Report compromised, stolen, and lost cards
• Assist with credit changes
City of Crossett - Secretary
Crossett, AR • 09/2015 - 07/2017
• Distributing information amongst the office
• Answering phones, take memos, maintain organized files
• Planning meetings
• Gathering needed material for presentation
VOLUNTEER EXPERIENCE
Delta Family Center, Hamburg, AR, 06/01/15, 08/01/21, Facilitate 18–20-hour workshops focused on communication and conflict resolution. Helping juveniles find their strengths in different areas, while developing new skills. One off life coaching to each juvenile to gain insight on strengths they gained and discover what areas they may struggle that we may need to work on.
AWARDS
• Professional Alliance of Women - 2015 Gentlemen of the Year
• C.H.S - Homecoming King
• 3rd Supreme - T.A.S (The Academia Society)
.
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