Customer Service Front End

i: LORI

m= FELLER

*** ******* *** #***, ***********, Ohio 45458, 201-***-****,

fellerO423@gmailcom

PROFESSIONAL SUMMARY

Performance-oriented retail professional offering motivational leadership skills

and strong team-building abilities. Handles fast-paced, front-end work with

decisive approach based on solid experience. Satisfy and delight customers by

establishing and enforcing service-focused policies.

Talented customer service skilled at completing daily assignments and

contributing to team success. Always willing to take on any task. Adapts quickly

to new needs and policies.

Willing to take on any task to support team and help business succeed. Offers

strong customer service and phone abilities.

SKILLS

@ Customer service @ Cash counting @ Complaint resolution

management

@ Employee training @ Refunds processing © Quality assurance

EXPERIENCE

Front End Supervisor March 2002 - January 2008

Kohls Ramsey, New Jersey

e

®@ Minimized store losses, training team members how to spot and prevent

theft.

© Controlled risk by preparing drawers, counting totals, and resolving

discrepancies.

© Boosted team productivity by keeping front end stocked, clean, and ready

for customer demands.

@ Maintained store readiness with smooth completion of opening and closing

tasks.

®@ Coached cashiers, courtesy clerks, and self-checkout attendants on

engagement, check-out procedures, and best practices.

@ Enhanced customer satisfaction by enforcing service-oriented policies.

EDUCATION

Contact this candidate