Scrum Master Risk Management

Swati Bajaj: *************@*****.*** 303-***-****

Professional Summary

Results-oriented and customer-centric professional with a decade of expertise in customer satisfac- tion and proven success in planning and executing strategic improvements. A dedicated and well-organized individual with a track record of efficiently managing processes and conventions. Exten- sive experience in developing and implementing effective compliance risk management in the industry. Proficient in overseeing teams, finances, and resources to deliver exceptional results. Education

• Master of Business Administration M.BA (Finance)2 years

• Bachelor of Commerce B.Com, Bachelor of Education B.Ed(Commerce, Economics) 4 years Certifications

• Certified Professional Scrum Master/ Project Manger Professional Experience

Assistant Manager / Manager, Dunkin

(Feb’24 to Present)

• Completed Manager In Training Certification.

• Guest Focus – Anticipating and understanding guest’s needs and exceed their expectations.

• Passion for Results – Setting compelling targets and deliver on commitments

• Problem Solving and Decision Making – Making good decisions based on analysis, experience and judgment to overcome difficult situations.

• Conflict Management – Used interpersonal skills to confront tough issues and resolve disagreements constructively.

• Building Effective Teams and Scheduling – Getting the right people in the right places, enabling them to make decisions and celebrate success as a team achievement.

• RedBook - Ensuring that compliance is taken care honestly on a daily basis

• Order Accuracy - Making sure that customer orders and mobile orders are filled accurately

• Ensuring that Calibrations are understood and knows how to apply

• Maintaining the balance sheet, Profit and Loss Statements Agile Scrum Master/ Project Manager, Numpy Ninja (Remote)

(Sep’22 to Jan’24)

• Demonstrated effective project management and organizational abilities.

• Excelled in interpersonal and communication skills for customer and team interactions.

• Successfully managed budgets to ensure events stayed within financial limits.

• Displayed leadership in managing event teams, utilizing Jira boards for task assignments.

• Upheld attention to detail to guarantee the success of every event component. Swati Bajaj: *************@*****.*** 303-***-****

• Demonstrated time management skills to handle multiple activities simultaneously.

• Creatively and unconventionally designed distinctive event experiences.

• Expertise in planning and event management tools, creating dashboards and visualizations using Tableau.

• Provided project updates and conducted Product Demos for stakeholder engagement

• Led multiple teams in one-week sprints from concept to implementation through organizing Hackathons and Bootcamps, also serving as Product Owner

• Offered mentorship on Agile practices to junior Product Owners and collaborated with stakeholders and development teams to define key product goals and requirements. Operations Manager, Apex Seals, Karnal (India)

(Aug’12 to Dec’18)

• Scheduled and assigned employees to meet warehouse operational requirements.

• Managed daily store operations, packaging, and quality checks.

• Validated finances using Tally and had hands-on experience with Microsoft Office esp. Excel.

• Maintained proper inventory levels, implemented purchasing plans, and ensured stocking.

• Established and maintained contact with suppliers to ensure raw material quality.

• Provided necessary training and managed controllable costs for profitability.

• Oversaw dispatch of products and ensured the warehouse’s presentability. Transaction Maintenance Officer, Royal Bank of Scotland (India)

(Nov’07 to Jan’12)

• Managed ECS and PAN updating matters nationwide.

• Worked on Finacle software and handled financial activities of redemption.

• Ensured branch operations and compliance, net banking processing, and address change.

• Resolved customer issues and handled cashback activities for Debit cards.

• Provided process improvement ideas and ensured audit compliance. Personal Banker, Citi Financial (India)

(May’06 to Feb’07)

• Managing quarterly audits and ensuring 100 percent compliance with banking regulations

• Assists clients in opening accounts and performing financial transactions.

• Prioritized customer satisfaction and provided detailed information on withdrawals, payments, and net banking.

• Conducted data uploading and reporting of daily transactions.

• Generated month-end analyses and reports.

• Resolved customer issues related to various types of loans and managed cash-related matters in the branch.

• Educate customers on financial services and banking Swati Bajaj: *************@*****.*** 303-***-****

Social Experience

• Provided education to four underprivileged children.

• Volunteered hours at Sonoran Sky Elementary School (Scottsdale AZ), Basis Charter School (Scottsdale AZ), and Gator Run Elementary School (Weston FL).

Skill Sets

• Strong analytical abilities for data interpretation and pattern prediction.

• Excellent interpersonal and communication skills for collaboration with internal teams, suppliers, and vendors.

• Leadership skills in supply chain management and fostering cooperation.

• Problem-solving skills and the ability to manage disturbances in the supply chain.

• Expertise in negotiating vendor contracts, prices, and conditions.

• Knowledge of SQL and Tableau.

• Understanding of process improvement techniques and lean principles

• Backlog Management, Communication, Team Management, Cross-team Collaboration, Stakeholder Engagement, Product Management, Requirements Gathering, Agile Project Management, SQL, Mi- crosoft Office, Scrum, Jira.

Objective

Seeking an Operations Management role to leverage over 10 years of expertise in effective customer engage- ment, strategic planning, and successful execution of improvement plans, with a focus on optimizing business processes and delivering outstanding results.

Contact this candidate