Delivery Driver Customer Service

Viola Green

**** ***** ******** ****, #*** Houston, TX 77077

************@*****.*** 832-***-****

Seasoned operations management professional with over two decades of experience across various industries, including medical transport, management, mail delivery operations, healthcare, and office administration. Demonstrated expertise in providing exceptional management and supervision, while maintaining high standards of integrity and confidentiality. Proven ability to handle multiple projects simultaneously, meet tight deadlines, and collaborate effectively with frontline workers and management teams. Committed to delivering results and supporting complex, deadline-driven operations.

Areas of Expertise

●Pharmaceutical Delivery Driver

●Good Driving Record

●Strong Communication Skills

●Trustworthy/Quick Learner

●Dependable/Adaptable

●Works Well Under Pressure

●Accounts Payable, Filing

●Proficient in Invoice/Bill Processing

●Shipping/Receiving Professional

●Proofreading – Accurate and Detailed

●Maintains Confidentiality

●Independent, Efficient, and Caring

●Customer Service Orientated

Very Organized / Team Player

Professional Experience

TTG Imaging Solutions Houston, TX

Pharmacy Courier Sept 2023 – Oct 2024

●Prompt and accurate delivery and distribution of radiopharmaceuticals to medical facilities in accordance with customer demand and route that are used to help diagnose and treat patients.

●Prepare doses and cases for delivery, wipes tests, and loading/unloading containers in keeping with the prescribed safety standards and Department of Transportation (DOT).

●Prepare and make deliveries to customer accounts on assigned route using a company vehicle.

●Package radiopharmaceutical medication for shipment, perform testing, and load/unload containers.

●Process packages returned from customer locations following company policies & procedures.

●Maintain vehicles in proper working condition.

●Restock the pharmacy with supplies needed for normal daily operations.

●Successfully complete annual in-service requirements for safe handling of radioactive material and defensive driving.

●Perform general facility cleaning and other duties as required.

●Driving is extensive in all weather conditions and lift and carry packages of various sizes and weight up to 70 lbs.

●Compliant with HIPAA, OSHA, and company policies and regulations.

●Prompt and consistent attendance.

Sterling Ridge Orthopedics & Sports Medicine Spring, TX

Pharmacy Delivery Driver May 2022 – November 2022

●Fostered a culture of outstanding patient service showing courtesy in interactions with patients and co-workers. Greeted patients with compassion and a smile at all delivery locations. Responded promptly to patients needs and co-workers’ requests.

●Ensured delivery of intact products to specified locations. Mapped out daily delivery points.

●Resolved customer questions and concerns by communicating effectively with customers and letting management and support staff know to respond accordingly in an efficient and professional manner. Performed other miscellaneous pharmacy/clerical duties as needed.

●Participated in facility meetings and activities.

●Compliant with HIPAA, OSHA, and company policies and regulations.

●Prompt and consistent attendance.

Medbridge Transport, LLC Houston, TX

Branch Manager April 2020 – January 2022

●Utilized data analytics to identify trends – assigning and directing all work performed in the facility.

●Provided leadership and supervised all areas of operations while focusing on cost containment, metrics monitoring, and management dashboards to uncover efficiency improvements within branch operations.

●Efficiently collaborated with stakeholders supporting operations in simple data-mining and analytic techniques for business problems – identifying problems and establishing appropriate measurements.

●Brought out the best in company personnel – providing training, coaching, development, and motivation.

●Experienced in addressing client and employee satisfaction issues promptly. Insured all vehicles were operable for effective performance. Adhered to high ethical standards and complied with all laws.

●Managed employees and day-to-day branch responsibilities. Led in recruiting/interviewing of new hires.

●Utilized customer service skills to ensure overall client satisfaction. Addressed a wide range of reported issues. Maintained, organized, and generated a detailed monthly report of all customer service issues.

Medbridge Transport, LLC Houston, TX

Non-Emergency Medical Transportation Driver December 2019 – April 2020

●Handled a high volume of calls – arriving at destinations on schedule and transporting clients to and from destinations. Ensured customer satisfaction by offering solutions as well as resolving any concerns.

●Always interacted with clients professionally. Used company navigation application to determine best route. Maintained a leading quality score in meeting the needs of clients and providing customer satisfaction.

●Handled a wide range of customer service activities for the organization; answered escalated customers questions and provided timely administrative support to ensure customer-focused emergency response.

●Provided leadership in proactively researching/planning for traffic, construction, and/or weather delays.

●Ensured that the vehicle was always fueled and ready for use. Informed management on vehicle repairs, as needed. Kept mileage records and repair records up to date. Completed administrative tasks.

United States Postal Services Houston, TX

Holiday Clerk Assistant November 2019 – December 2019

●Performed customer service duties at caller door, including accepting and delivering packages/mail. Provided customer service support by greeting customers and offering assistance with prepaid mail.

Ranstand (Alcon) Houston, TX

Assembler Operator I March 2019 – August 2019

●Assembled and packaged medical/surgical equipment/products/custom packages utilized for eye surgeries in doctor offices, clinics, and hospitals worldwide. Provided leadership in rotating to different workstations in the assembly line while constructing and testing products to complete and fill orders.

Cypress Express, LLC Houston, TX

Non-Emergency Transportation Driver May 2017 – February 2019

●Obtained clients' signature at pick up. Transported non-emergency clients to their medical appointments.

●Telephoned clients before picking up to confirm time before driving to destination. Was familiar with driving areas and GPS. Assisted clients getting in/out of vehicle. Managed clients with loving and tender care.

Daniel Jarvis Home Health Agency Hempstead, TX

Home Health Aide July 2005 – April 2017

●Documented actions by completing forms, reports, logs, and records. Maintained nursing operations by following policies and procedures. Protected patients by keeping all their information confidential.

●Helped home-bound individuals maintain personal dignity by assisting with personal hygiene and care needs. Trained clients on independent living skills. Monitored and documented behavioral and symptom changes, daily. Kept spaces clean and inviting with regular cleaning and laundry assistance.

●Transported clients to medical appointments/errands. Led in wound care dressing, dressing, and skin care.

●Assisted with proper hygiene and simple exercises. Implemented and followed doctor's total care plan.

University of Houston – Pharmacological/Pharmaceutical Houston, TX

Office Assistant II February 1999 – June 2005

●Performed a variety of office functions (inventory management as well as purchasing of office/lab supplies, furniture, materials, equipment, animals, and controlled substances. Provided leadership in following up with vendors on purchases. Processed travel reimbursement forms and timesheets.

●Streamlined existing office operations, resulting in a significant increase in efficiency in processing invoices – inputting payment (entry into financial database and spreadsheet). Completed monthly budget reconciliations for thirty plus accounts, and printed account balances for each professor.

Education

Liberty University Lynchburg, VA

Associate of Arts – Religion 2017

Certifications

Prairie View A&M University – Certificate: Secretarial and Typing

Houston Community College – Certificate: Civil Drafting and AutoCAD

Computer Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook) Microsoft Windows, and PeopleSoft

Office Equipment

Fax Machine, Scanner, Copier, Printer, Shredder, Computer, Calculator, Adding Machine, etc.

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