Customer Service Representative
Resume:
EMPLOYMENT HISTORY
Customer service representative, Mega Aid Compound RX, Brooklyn, NY DEC 2020 - FEB 2022
Access a ride dispatcher, Global Contact Services, Brooklyn,NY FEB 2022 - FEB 2023
Home care giver, Link HomeCare, Brooklyn, NY
SKILLS
Customer Relations Conflict Resolution
Computer proficiency Customer service
Leadership Administrative skill
EDUCATION
SEP 2009 - JUN 2010
High school Diploma, Brooklyn Democracy Academy, Brooklyn, NY Graduated with a 4.0 GPA
SEP 2024
Bachelors degree in psychology, Southern New Hampshire University Plan on graduating with honors, and receiving my Bachelor’s degree in psychology. 27 Eagle st, Brooklyn, 11222
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DANIELLE OUTTEN
PROFESSIONAL SUMMARY
Psychology student passionate about understanding human behavior and mental processes. Eager to apply strong analytical skills and advanced communication abilities in a professional setting. Committed to continuous learning and contributing positively to team environments.
Handled customer inquiries and complaints, achieving a 92% satisfaction rate through effective problem-solving. Resolved billing issues and processed refunds, reducing customer churn by 18% over two years. Collaborated with team members to improve service protocols, enhancing overall efficiency by 12%. Trained new hires on customer service best practices, contributing to a 15% decrease in onboarding time. Coordinated transportation schedules, ensuring timely rides for clients with mobility needs. Resolved over 200 dispatch issues, improving service reliability and client satisfaction. Utilized advanced routing software to optimize travel routes, reducing travel time by 15%. Collaborated with drivers and customer service teams to address and mitigate service delays. Provided daily care and support to elderly clients, ensuring their comfort and safety. Administered medications and managed schedules, improving clients' health and well-being. Collaborated with healthcare professionals to develop personalized care plans, enhancing service quality.
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