Customer Service Maintenance Manager

SD

SHANNA DOBBINS

*********@*****.*** 214-***-**** Dallas, Tx 75243

Summary

Prominent Management skills such as confidence, initiative, and the ability to make decisions and take responsibility for them. A self-disciplined person that obtains self-assurance and a competitive drive. Possesses excellent customer service skills and a directive leadership style that encourages results-driven, task-oriented collaboration. Hardworking employee

with customer service, multitasking and time management abilities.

Skills

Expert in Microsoft Office, with a focus on Excel Web and tech savvy

Procurement and reconciliation

Strong understanding of budgeting, maintaining files and record keeping

Self starter, require little training

Excellent Sense of direction

Experience

Tom Thumb Dallas, TX 817-***-****

File Maintenance Manager 09/2011 - present

Answer inquiries regarding discounts, item descriptions, UPC codes and item demographics

Create weekly scheduling and provide job duties, specific assignments for a team of 5 employees

Enter and maintain all product set UPC, cost, retail, traits and attributes submitted by the merchandising team

Adhere to all sales promotions and audits, ensuring accuracy in a timely manner

Scan products for accuracy and efficiency daily

Completed documents and work requests according to company standards.

Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.

Uploaded documents to control sites, tracked transmittals and coordinated revisions.

Tom Thumb Dallas, TX 214-***-****

Inventory Control Manager

06/2003 - 08/2011

Maintain daily invoices, keep all invoices current andestimating demand for weekly orders

Improve workflows to increase revenue and save company costs

Prepare detailed reports on inventory operations

Identify discrepancies in inventory records and address logistical challenges

Used data analytics to predict customer buying behavior and seasonal trends

Education and Training

Eastfield College Mesquite, TX

Associate of Applied Science in Counseling 05/2009

Accomplishments

Community Hero Award-Tom Thumb

Mulitple Achievement Awards-Tom Thumb

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