Technical Support Middle East
Resume:
Sandeep Kumar
India **************@*****.***
Work Experience
Technical Support Executive
ATIC DATA SYSTEMS - Bengaluru, INDIA Karnataka April 2019 to June 2022
January 2023 to till date: part time job
GPS Tracking device installation
Installation of Engine / Relay cut off
CAN-BUS Installation
I Button / Driver key & RFID Device installation
Device configuration
Good knowledge of regular vehicles, premium vehicles, Trucks, Buses, etc
Good knowledge and experience of auto electrical works
Knowledge on any type of vehicles.
Knowledge on cabling and vehicle ECU
Troubleshooting defective devices and wiring
Documenting service and installation reports
Investigating complaints; conducting tests; resolving problems
Automotive Technician: 5 years
GPS Technician 7 years
Main client (Shell India, Tran system, Formula Group: car rental, TCI Logistics & Toyota)
Technical Support
BINLORI – DOHA QATAR
November 2013 to December 2018
IVMS (In Vehicle Monitoring System) Technical Support / Installer
Nature of Job:
Client Bureau Data Base Management. Responsible in any installation of vehicles, configuration changes, Communications Scheduler Configuration Uploads etc.
Set up new configurations across product range by use of existing software.
Support all Technical issue to Remote Client base.
Conduct training courses to our installers and clients if required.
Compiling Post installation and instruction for our products and solutions.
Provide technical assistance to colleagues within the company when required.
Responsible in taking ownership of data base assigned to a point where information obtains is reported and discussed with Technical Manager.
Report Generation, weekly basis on RAG report and score are analyzed. Further data mining into which vehicles are causing these Events will need to performed by searching the Activity Timeline for these Drivers
Vehicle not downloading, be aware why the vehicle is not downloading regularly.
Administration and job records.
Post installation information needs to complete with relevant information of vehicle connection points for VDO.
Stock controller
Driver and vehicle management.
Main client (Shell, RasGas, Qatar Gas, JGC- Barzan, Schlumberger, Baker Hughes, Chevron, Honeywell)
Other duty includes Vehicle Tracking using FM Web tracking services.
Also, other duties Supervise 2x installation team.
Senior Technician
SAUD BHAWAN GROUP - MUSCAT OMAN
March 2010 to March 2013
SENIOR MECHANIC and IVMS (In Vehicle Monitoring System) Technician
SENIOR MECHANIC AT AES DEPARTMENT SBG GROUP in MAN TRUCKS & BUSES SERVICE
Nature of job:
Overhauling and troubleshooting of MAN TGA, TGS engine
Overhauling and troubleshooting of ZF gear box.
Overhauling and troubleshooting Rear Wheel Planetary Hub gears, CRG & Differential of Axels.
Installation of Vehicle GPS system & Service for trouble shooting.
Technician
Volvo trucks and Buses India - Bengaluru, Karnataka October 2008 to February 2010
Technician / Mechanic
Assembling Parts of Volvo Trucks & Buses Production Nature of job:
Assembling and troubleshooting of engine
Assembling and troubleshooting of gear box.
Assembling and troubleshooting of axels.
Education
Apprenticeship in Automotive Technology Volvo Trucks India Pvt Ltd - Bengaluru, Karnataka October 2007 to October 2008
High school diploma or GED SDMITC - Chikmagalur, Karnataka July 2005 to October 2008
Skills
•Electrical Experience
•Automotive Repair
•Automotive Diagnostics
•Vehicle Maintenance
•Basics MS-Excel, MS-Word & MS-Power point, (5 years)
•Auto Electrical system 12 volt / 24 Volts (8 years)
Certifications and Licenses
VOLVO TRUCK PRODUCTION SYSTEM
June 2008 to Present
VOLVO TRUCK PRODUCTION SYSTEM - 2008
VTPS certificate
MAN TRUCK EBS ECAS - 2011
March 2011 to Present
TRAINED IN ELECTRONIC BRAKE SYSTEM, ZF-ASTRONIC GEARBOX AUTOMATIC
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