Software Engineer Change Management
Resume:
NAFLA SHAJAHAN
**************@*****.***
SUMMARY
To build my career using my excellent teamwork ability and fulfilling my commitment and responsibilities. I am looking forward to using my innate potential for the growth of the organization and ultimately becoming an asset. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
EXPERIENCE
Aug 2022 – Present Developer II Software Engineer [Client: NetApp]
Having 2 years, 2 months of hands-on experience in an SRE role, demonstrating proficiency in SRE concepts and methodologies.
Worked on change management process and coordinated production releases for multiple squads.
Identified and implemented operational automation to reduce manual effort.
Collaborated with multiple teams to monitor Production and Sub-prod ecosystem health and resolve issues promptly.
Managed secrets and certificate renewals to ensure timely updates without any impact.
Led monthly maintenance activities, including OS patching and upgrades, ensuring smooth execution with zero downtime.
Created automation scripts using Ansible, Python, and shell scripting for various services.
Contributed to access management for production and sub-production environments.
Engaged in P1 and P2 incident response calls, ensuring effective collaboration and timely resolution of critical issues. Proficient in Linux operating systems.
Proficient in Linux operating systems.
Documented system knowledge, created runbooks, and maintained critical system information for future reference.
Involved in various ad hoc SRE tasks, showcasing versatility and adaptability in handling different operational responsibilities.
Jan 2021 – Aug 2022 Developer I Software Engineer [Client: NetApp]
Having 8 months of experience in ProdOps, ensuring the smooth operation of NetApp applications such as Active IQ, SmartSolve, Fusion, IMT, LATX, and HWU.
Analyzed various bugs, collaborating closely with the development team to create Jiras, and ensure prompt resolution.
Managed various microservices, ensuring their smooth functioning during maintenance activities and patching.
Actively participated in stage and production deployments of various applications, ensuring successful and timely releases.
Participated in P1 calls and contributed to root cause analysis (RCA) to identify and address critical issues.
Boosted customer satisfaction rates through timely resolution of reported technical issues within agreed-upon SLAs/SLOs.
Ensured zero downtime and system reliability by continuously monitoring application and process health.
Monitored system health, availability, and latency using tools like Dynatrace, Splunk, and Apica.
Utilized SNOW and Jira for issue tracking and resolution, effectively prioritizing tasks based on their severity. Created well-written documentation of various issues and resolutions, facilitating future troubleshooting and knowledge sharing.
Ensured the production environment was monitored for issues and fallout, implementing proper error handling, reporting, and corrections.
Contributed to a positive team environment, collaborated with cross-functional teams for various resolutions. SKILLS
• Operating System: Windows, LINUX
• Programming & Scripting: Python, Shell Scripting
• Containerization and Orchestration: Basic Knowledge in Kubernetes, Docker, Rancher
• Devops Tools: Jenkins, Ansible, JIRA, Bitbucket, Github, ServiceNow, Confluence
• Database: Oracle DB
• Monitoring: Dynatrace, Splunk, Grafana, Apica
• IT Service Management: Incident Management, Change Management
• API Testing: Postman
• Certification: MERN stack
EDUCATION
2016 – 2020 APJ ABDUL KALAM TECHNOLOGICAL UNIVERSITY Bachelor of Technology in Computer Science And Engineering
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