Customer Service Inventory Control

Magatte Sall

**** ********* *****, **********, ** 46112 - 317-***-**** - *************@*****.***

Professional Summary

Motivated and results-driven professional with a proven track record in business management, development, and team leadership. Strong operational oversight and customer service skills honed through diverse supervisory roles. Seeking to leverage my experience to contribute to organizational success and growth in a dynamic business environment.

Experience

Manager – BP Gas Station - Brownsburg, IN April 2023 – Present

Lead the daily operations of a high-traffic service station, overseeing a team of 7 employees to ensure efficient workflow and superior customer satisfaction.

Implemented new inventory control strategies, reducing overstock by 12% and minimizing operational costs.

Developed and executed employee training programs, improving staff performance and customer interaction.

Resolved customer complaints, consistently enhancing customer experience.

Managed shift schedules and coordinated vendor relationships to ensure timely deliveries and stock replenishment.

Cashier – BP Gas Station - Brownsburg, IN September 2022 – April 2023

Processed an average of 200+ transactions per shift, maintaining cash register accuracy.

Contributed to the store's monthly revenue increase by promoting add-on sales and upselling products.

Demonstrated exceptional attention to detail in balancing cash registers and maintaining store organization.

Fostered strong relationships with regular customers, providing personalized service and maintaining store loyalty.

Gym Supervisor – Marian University - Indianapolis, IN August 2021 – May 2022

Managed the day-to-day operations of the university gym, overseeing a team of 5 employees and ensuring a clean and safe environment for over 200 gym members daily.

Coordinated employee schedules and equipment usage, improving gym efficiency by 23%.

Introduced a feedback system that resulted in improvement in member satisfaction with the gym facilities.

Ensured strict adherence to safety protocols, reducing incidents by 30% from the previous year.

Education

Marian University – Indianapolis, IN - Bachelor of Science in Business Management - August 2020 – May 2022

University of Pittsburgh – Pittsburgh, PA - Business Development Program - August 2017 – August 2020

Skills & Abilities

Business Management & Strategic Planning

Leadership & Team Development

Inventory Control & Operational Efficiency

Customer Service Excellence & Problem Resolution

Cash Handling & Transaction Accuracy

Fluent in English & French

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