Store Manager Customer Service
Resume:
LEONIE BIERMA
***************@*****.***
EXPERIENCE
MAY 2022 TO CURRENT
ASSISTANT STORE MANAGER ECONOFOODS
OPENING AND CLOSING STORE
ALL POS DUTIES
BANKING
G4S COLLECTION
ORDERING STOCK DAILY
RECEIVING STOCK
PRICE AND MERCHANDISE STOCK
STOCK ROTATION
FLOOR WALKS TO CHECK EXPIRY DATES
FRIDGE TEMPERATURE CHECKS EVERY 3 HOURS
CUSTOMERS SERVICE
HOUSEKEEPING
GRV’S AND RECONS DAILY
OUTSTANDING RECONS CHECK
STAFF TRAINING
STAFF RECRUITMENT
STAFF SCHEDULING
STAFF DISCIPLINARY
JOTFORMS AND DAILY CHECKLISTS
JANUARY 2019- 2022
STORE MANAGER PNA STATIONERY
OPENING AND CLOSING STORE
DAILY CASH UP
POS FLOAT COUNTS
DAILY BANKING
ORDERING STOCK
MERCHANDISING
HOUSEKEEPING
RECEIVING STOCK
STAFF TRAINING
PRODUCT TRAINING WITH SALES REPS
MAKING SURE COMPANY POLISIES AND PROCEDURES ARE FOLLOWED ENSURING CUSTOMER SERVICE IS UP TO STANDARD
RECRUITMENT AND APPOINTING NEW STAFF
2
CREATING CUSTOMER ORDERS, ORDRING AND FOLLOW UP
DOING TIMESHEETS
2009 - 2019
STORE MANAGER AT BARGAIN BOOKS
OPENING AND LOSING STORE
DAILY CASH UP
POS FLOAT COUNTS
DAILY BANKING
ORDERDING STOCK FROM SUPPLIERS
RECEIVING STOCK, PRICING AND MAKING SURE IT IS MERCHANDISED PROPERLY HOUSEKEEPING
STAFF ROSTERS OVERTIME AND LEAVE
MONTH END REPORTS
MAKING SURE SALES TARGETS ARE MET
DAILY AND WEEKLY FEEDBACK ON SALES
WEEKLY MEETING WITH STAFF
MEETING AT WAREHOUSE YEARLY FOR MEETINGS, TRAINING AND UPDATES ON NEW SYSTEMS MAKING SURE PRICE CHANGES ARE DONE
VISITING SCHOOLS AND LIBRARIES FOR SALES
YEAR ON YEAR COMPARISON REPORTS MONTHLY
MAKE SURE WINDOW DISPLAYS ARE INVITING
ENSURING CUSTOMER SERVICE STANDARDS ARE ADHERE TO
PUBLISHERS MEETINGS
ARRANGING BOOKSIGNINGS FROM AURHORS
DOING TIMESHEETS
I OPENED THE STORE IN NEWCASTLE, WAS TRANSFERRED A YEAR LATER TO THE BETHLEHEM BRANCH, A YEAR LATER TRANSFERRED TO JEFFRIES BAY WHERE I HAD TO OPERATE TWO STORES. 2006 - 2009
BOOKKEEPER/INTERNAL SALES QW DISTRIBUTORS
DEPTORS AND CREDITORS
TRIAL BALANCE
INTERNAL SALES
STOCKTAKING ON A MONTHLY BASIS
2001-2006
STORE MANAGER CRAZY STORE
OPENING AND CLOSING STORE
DAILY BANKING
TIMESHEETS
TILL FLOAT COUNTS AND CASHUPS
MAKING SURE PRICE CHANGES ARE DONE
HOUSEKEEPING
MONTH END REPORTS
3
STAFF ROSTERS
STOCK TAKING
RECEIVING STOCK AND MAKING SURE IT IS PRICED AND MERCHANDISES PER COMPANY STANDARDS
1999-2001
CUSTOMER SERVICE MANAGER / PAYPOINT CONTROLLER – WOOLWORTHS OPENING NEW ACCOUNTS
MONTH END REPORTS
STOCK RECEIVING AND MERCHANDISING
INTERBRANCH TRANSFERS
WEEKLY REPORTS
CUSTOMER DISPUTES
SKILLS
• MANAGING STAFF
• TRAINING
• CUSTOMER SERVICE
• LOVE WORKING WITH PEOPLE
• ALWAYS OPEN TO LEARN NEW SKILLS
• I AM A FAST LEARNER
• LOVE WORKING WITH PEOPLE
• EXPERIENCE IN PASTEL
• STOCK TAKING
• ORDERING AND RECEIVING STOCK
ACTIVITIES
LOVE OUTDOORS ACTIVITIES
FISHING
SPORTS
SWIMMING
SPENDING TIME WITH FAMILY
READING
REFERENCES:
CRAZY STORE – IRENE VAN ROOYEN REGIONAL MANAGER – 082******* BARGAIN BOOKS – BEVERLEY STEYNBERG REGIONAL MANAGER – QW DISTRIBUTORS – GEORGE WELLAND OWNER – 082******* PNA – WERNER SMITH REGIONAL MANAGER – 061*******
I AM A HARD WORKER, ALWAYS WILLING TO LEARN NEW SKILLS I AM NOT AFRAID OF A CHALLENGE AND I WILL ALWAYS GIVE MY BEST AT ANYTHINGI DO AND ASSIGNED TO.
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