Quality Control Customer Service

Gerald Nolan

**** ********* ** #*** ******, TX **228 • Cell: 214-***-**** • **************@*****.*** Professional Summary

I am Bright, Kind, and Goal-Oriented and embody my values of Partnership, Integrity, Innovation, and Responsibility. I have a can do attitude and can be flexible in my role, I welcome high quality feedback and see it crucial to being your best self. I know and appreciate how my role will impact other individuals. I constantly model safe behaviors and compassion for my peers. I am incredibly reliable & responsible. I have excellent attendance and consistently meet goals and metrics. I believe in and value doing what’s right and not what’s easy. Work History

Cook, 11-05-2019 to 02-20-2021

Don Miguel

Warehouse

Forklift

Inventory Specialist

Quality Control

Picker, packer, sorter, forklift, 01-15-2017 to 03-13-2019 Chewy

Warehouse

Pick orders from 500 to 700 pieces a day

Staged orders

Labeled

Quality Control

Load Trucks (50lbs to 70lbs)

Loaded Trailers up to 50ft

Fulfillment, 12-05-2016 to 01-02-2017

Stitch Fix - Dallas, TX

Warehouse

Receiving: This team welcomes new inventory from our vendor partners. Receive, tag, categorize, and bin 100% of our new inventory. Responsible for getting new clothes into active inventory so the stylists can help the clients find what they love. Outbound: Manages every aspect of the client-bound shipping process including hand picking and folding each clothing item, and shipping out the fix. The fulfillment process, ensures we are delighting our customers with every “Fix” through the love and attention they give every detail in and out of the box

Returns: The clients keep only what they love so this team completes the “check-out” experience for the items kept and processes any returns so items can be styled for another Fix. Responsible for ensuring all returned items are of highest quality before being placed back into inventory for another Client.

Support: Works hard behind the scenes to enable a successful operation overall. Does everything from solve fulfillment issues, repair and restore inventory, and keep the equipment running smoothly. Also responsible for inventory control, processing timely Client exchanges, and running our onsite employee store

Dining Room Attendant, 10/2007 to 10/2016

Sweet Tomatoes – Irving, Texas

DRA (Dining Room Attendant

Assisting up to 200 customers daily for all u can eat buffet. Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Greeted customers and provided excellent customer service. Maintained high standards of customer service during high-volume, fast-paced operations. Built loyal clientele through friendly interactions and consistent appreciation. Verified that prepared food met all standards for quality and quantity. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

Diligently restocked work stations and display cases. Dock Worker, 09/2005 to 08/2007

Lighting Designs – Carrollton, Texas

Warehouse

Fulfilling light bulb and light fixture orders for residents and businesses Load the orders onto the truck to prepare for delivery Confirm Invoices are correct for delivery

Forklift driver

Auditor, 07/2004 to 01/2005

Regis – Dallas, TX Inventory

Specialist

Report to GM big losses or increases on merchandise from different retail stores nationwide Prepare and examine inventory merchandise for high volume mistakes Compiling and maintaining records of the value, type and quantity of a companies supplies Education

Computer Programming Certificate: 2000

Computer Learning Center - Dallas, Texas

High School Diploma: 1999

Richardson High School - Richardson, TX General

Skills

Microsoft Word, PowerPoint, Excel, 10 key touch

Forklift, Power Pallet Jack, K Sealer

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