Call Center Customer Service

EDDY CRESPO

***** ********* **. ********, ** ****4

352-***-**** email **********@*****.***

PROFESSIONAL SUMMARY

Dedicated professional with experience in positions demanding organizational, interpersonal, communication and problem solving skills. Effective in working with customers to process information, answer questions, provide excellent customer satisfaction. Oriented to maximize the profits of an organization by closing sales and volume as well as achieve company goals. Bilingual; English/Spanish.

EXPERIENCE

Best Buy Geek Squad 07/2018 – Present

Researches and resolves delivery and installation issues for Home Theater and Appliance products and services such as damage, scheduling, and other product issues/problems.

Partners with relevant business partners to resolve escalated situations and de-escalate high pressure situations.

Captures clear, concise, and timely records for all interactions and order modifications in their respective systems.

Provides feedback to leadership team and business partners to facilitate continuous improvement in operational effectiveness and the customer experience

Uber/Lyft Driver 08/2016 – 07/2018

Kelly Services

Best Buy Distribution Call Center Temp assignment Davenport, FL

10/2017 – 01/2018

Sun sol Hotel Resort / Quality Inn Clermont, Florida

Front Desk Agent 07/2012 – 03/2017

Performed Guest Check-in / Check-Out, and Guest services. Cleaning guest accounts, managing room inventory & coordinated between department to ensure exceptional guest services. Assisting Guest related needs by coordinating between departments. Ensured all Guest stay exceeded guest expectations. Answer customer or public inquiries, calculate monetary exchange, collect payment, distribute correspondence or mail, drive automobile, van, or light truck, enter time sheet information, fill out business or government forms, greet customers, guests, visitors, or passengers, maintain records, reports, or files, move or fit heavy objects, obtain information from individuals, provide customer service, receive customer orders, schedule meetings or appointments, take messages, type letters or correspondence, understand technical operating, service or repair manuals, use computer system, Answer in-bound calls for reservations and questions

Hotel cleaning services Kissimmee, Florida

Maintenance service 03/2012 - 07/2012

Performed tasks at job location, performed a wide variety of custodial and maintenance duties in order to provide a clean, orderly and safe environment and performed related work as required.

San Diego Flowers by Coley San Diego, California

Delivery Driver 04/2010 - 10/2011

Excellent work ethic, high standard of customer service, strong knowledge of the San Diego area, deliver arrangements to residences, offices, and special events, excellent phone etiquette, receive and document orders, maintain manifest/mileage log.

ADDITIONAL EXPERIENCE

Reno Air CSR Ticket Counter San Diego, California 1995 - 1998

US Airways Inc. Call Center Customer Sales Reservations San Diego, California 1998 – 2001

EDUCATION

Balboa Travel School; Hospitality/Travel Agent-Certificate Acquired/Institute of Commerce & Technology; Computer Programming-Certificate Acquired

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