Travel Agent Data Entry

RONN FORNIGLIA

**** ******** ** *******, ** ***** 972-***-****

*************@*****.***

Objective

Obtain full time employment.

Personal Profile

Very handy, resourceful and industrious, fast learner, friendly and hard working.

Twelve years in sales, fourteen years in the travel industry, five years in warehouse shipping/receiving, and three years in retail, combine for a strong and unique skill set..

Leadership

.

Excellent customer relationship and sales skills; company record for one-shotters (customer signed contract on the spot).

Airlines Reporting Corporation Report (ARC) – Certified

Experience with Microsoft Word, Excel, Outlook, and Sabre, Apollo, and Trams systems Forklift operation – OSHA Certified

Education

Travel Agent Training, 1996

Travel University, Online

Glazier Training, 1995

Northlake Community College, Irving, TX

High School, 1986

L.V. Berkner High School, Richardson, TX

Work Experience

Pool Maintenance Technician, February 2024- Present

Sun Pool and Spa, Lakeside, CA

Maintained multiple swimming pools, some residential and many commercial. Duties included cleaning the pool, vacuuming and skimming, checking chemistry and adjusting chemicals accordingly. Maintaining a good rapport with the customer by being timely and detail oriented.

Sales Representative/Project Manager, 2012 – Present

Authentic Plaster and Tile, Dallas, TX

In-person sales at customers’ homes for residential pool renovations including plaster and tile, as well as benches, fountains, etc. Assess the current situation, take measurements, assist the customer in making choices, and then calculate and write-up bid. Address all questions the customer may have. Liaison between customer and work crew during the project and make sure all funds due are collected.

Accounting Specialist/ARC Manager, 2005-2011

Campbell Resources, Ltd, Dallas, TX

Duties included the ARC report, weekly individual client reports, ticket stock, client and travel agent resolutions, debits, voids, exchanges, refunds, faxing and data entry.

Accounting Specialist/ARC Manager, 2002-2005

Canyon Creek Travel, Richardson, TX

Duties included the ARC report, weekly individual client reports, ticket stock, client and travel agent resolutions, debits, voids, exchanges, refunds, faxing and data entry.

Accounting Specialist/ARC Assistant, 1997-2001

World Travel BTI, Dallas, TX

Duties included the ARC report, weekly individual client reports, ticket stock, client and travel agent resolutions, debits, voids, exchanges, refunds, faxing and data entry.

Glazier Apprentice, 1995-1997

Nor-Tex Glass, Rowlett, TX

Duties included building storefronts and installing glass for new and existing businesses, measurements and precision cutting, and establishing and maintaining successful relationships with both contractors and clients.

References Available Upon Request

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