Customer Service Associate

Anthony Johnson

*************@*****.*** 629-***-**** Nashville, TN

SUMMARY

Seasoned professional with 14 years of experience in customer-oriented roles, adept in order management and resolving complex issues using advanced computer systems. Skilled in ensuring compliance, optimizing processes, and maintaining high levels of client satisfaction. Actively seeking a Customer Service Associate position to leverage expertise in client support and problem resolution. WORK EXPERIENCE

Firstservices residential Nashville

Concierge Oct 2023 - Apr 2024

• Provided exceptional front-desk support at FirstService Residential, managing guest check-ins, facilitating resident requests, and maintaining security protocols to ensure a safe and welcoming environment for all residents and visitors.

Comdata Nashville, TN

Permit Services Rep (remote) Jun 2021 - Present

• Generate Oversized/Overweight, Trip & Fuel, and Liquor Permits for trucking companies across various regions including Canada, ensuring compliance with transportation regulations.

• Facilitate efficient routing for truckers throughout American and Canadian interstate systems, optimizing travel plans and adhering to legal requirements.

• Manage the acquisition of base plates for fleet expansions and new equipment, while delivering business-to-business support through multiple communication channels to address client inquiries and maintain high levels of customer satisfaction.

Uber Nashville, TN

Driver Feb 2015 - Jul 2021

• Developed optimized routing strategies to enhance schedule adherence and minimize delays.

• Ensured passenger safety and baggage security during transit, adhering to best practices for accessibility and risk management.

• Maintained a record of consistent safety compliance by adapting driving techniques to varying road and traffic conditions.

Contractor For Strtek Workforce Charlottesville, VA Cable Installation Technician Dec 2015 - Apr 2018

• Troubleshot UNIX and Windows processing issues, enhancing company efficiency through the application of targeted solutions.

• Developed programs for the integration of third-party software products, ensuring system compatibility and seamless operation.

• Ensured compliance with safety regulations during ladder usage and power tool operation, safeguarding personnel and customer welfare during on-site cable and internet installations. Willis Group Nashville, TN

Accounts Receivable Accountant Oct 2012 - Sep 2015

• Compiled general ledger entries with a near-perfect accuracy rate, ensuring timely and precise financial reporting.

• Processed payroll and maintained secure payment systems, while also managing over $2 million in weekly fund transfers.

• Collaborated with auditors to facilitate annual audits and maintained adherence to tax regulations, resolving discrepancies and optimizing expense tracking for accruals. Dell Nashville, TN

Senior Credit Collection Specialist May 2010 - Oct 2012

• Maintained precise accuracy in patient account records, updating information consistently to ensure current and correct data.

• Collaborated with patients and guarantors to facilitate payment for outstanding balances, ensuring alignment with company policies on self-pay accounts.

• Managed delinquent accounts, implementing effective resolution strategies, and processed necessary documentation for account adjustments and financial reconciliations. EDUCATION

Springfield High School

High School Diploma

Springfield, TN

Tennessee State University

Health Information Technology

Nashville, TN

SKILLS

Order Picking and Processing • Commercial Driving • Transportation • Database Management • Shipping and Packaging • Safety and Compliance • Processes and Procedures • Account Development • Safe Vehicle Operation • Microsoft Office • Interpersonal Skills • Research • Multi-tasking • Attention To Detail

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