Customer Service Material Handler

//TAHIRU BUKARI

Minneapolis, MN ***** 612-***-**** **********@*****.***

operation specialist

Detail-oriented Operation Specialist with a proven track record of success. Thrives in a fast paced, team center work environment while supporting customers in the financial sector. Enjoys collaborating with team members in solving complex issues in a timely manner and passionate about client’s success.

Key qualities and Qualifications Summary

● 5+ Years of customer service experience.

● 5+ years of medical assembly experience

● 2+ Years Mortgage Industry experience.

● 2+ Years working in a call center environment.

● BS Business Management Marketing Emphasis

Work Experience

Securian Financial St Paul, MN September 2022 - Present Customer Operations Sr Representative

● Review and process incoming life insurance policies, exchanges or replacements requests.

● Provide customer service for Evidence of Insurability applications.

● Monitor customer service standard results by meeting or exceeding client expectations and established performance standards.

● Communicate with insured customers, field agents and the Home Office to resolve customer inquiries and concerns regarding product and administrative procedures.

● Update files and maintain records in the system for review and reporting.

● Provide customer service regarding conversion questions, including rates, premiums, and eligibility.

Wells Fargo Minneapolis Campus November 2019 - September 2022 Associate Mortgage Loan Closer(LO)

● Prioritize and manage assigned pipeline to meet anticipated deadlines and performance metrics

● perform file review, gather and balance fees with settlements/title companies and disclose truth in lending disclosures for borrowers to review and acknowledge.

● work with customers to set up closing/signing appointments and review closing package/docs to ensure total clarity and understanding, set-up expectation and answer any questions/concerns prior to closing date.

● perform file review of cleared to close home loan applications, communicate with customers in a timely manner, review documentation and obtain missing or updated information, clear stipulation, ensure all compliance and closing regulatory guidelines are followed/met.

● collaborate with team members, third parties and managers to resolve complex issues and set costumes for financial success.

● Building and maintaining effective relationships with customers and internal partners. TAHIRU BUKARI 612-***-**** Page 2

● Continuously pursue Wells Fargo training offerings to increase knowledge of company products, policies and procedures.

Wells Fargo, Shoreview, MN

Phone Banker 2 Business Banking (NBBC), September 2018 - November 2019

● Created an atmosphere of professionalism, care, and willingness to help and demonstrated a positive attitude of wanting customer business.

● Recommended and educated customers about products and services that helped save them time/money and provided them with convenience and peace of mind.

● Attended team meetings and contributed new ideas and ways that improved customer service and retention.

● Coached other team members and provided open/objective feedback that helped enhance quality customer experience.

Phone Banker 1 Business Banking (NBBC), March - September 2018

● Provided quality service on incoming calls with a high level of quality assurance.

● Responded to routine and complex customer inquiries regarding business products and services.

● Quickly answered customer inquiries in a professional, courteous and friendly manner.

● Provided first call resolution and de-escalated issues.

● Delivered exceptional service to customers and went out of the way to pleased, and satisfied their financial goals and objectives.

Public Storage, Minneapolis, MN April 2017- March 2018 Customer Service Executive

● Provided outstanding customer service; recommended storage solutions and assisted them with their storage needs.

● Welcomed customers and made their move-in a positive experience through friendly interaction and knowledgeable guidance.

● Called customers and confirmed their online reservations and welcome first day moves into automated customer experience.

● Conducted daily physical storage unit’s inspection, confirmed inventory availability and ensured units were secured and/or ready to rent. UPS, Minneapolis, MN April 2017 - November 2021

High Value Associate

● Locate high value packages in the center or hub and ensure proper handling.

● Contact destination hubs or centers to notify them and collect signatures of high value packages.

● Performed loss prevention activities related to center or operation physical security.

● Data entry and retrieval of information with limited software knowledge. Coloplast, Minneapolis, MN January 2012 - March 2017 Production Associate

● Worked on production/assembly lines to assembly, packaged, and or labelled products.

TAHIRU BUKARI 612-***-**** Page 3

● Visually checked and verified that products met company quality standards and guidelines.

● Trained/coached new employees and other team members.

● Coordinated with product engineers to improve production processes. Education

Globe University/Minnesota School of Business

Bachelor of Science (BS) Business Management (Emphasis in Marketing) Accomplishment:

● Perfect attendance, January 2019.

● Weekly CEM comment winner, January 2019.

● Five (5) straight months with perfect QA's.

Volunteer:

● Global warming.

● Child Trafficking.

● Feed my Starving Children.

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