Customer Service Representative
Resume:
Essance Guaglianone
*** ****** **., ********, ** 91104
**************@*****.***
Objective
Highly motivated and detail-oriented professional with extensive experience in customer service, client care, and intake processes. Seeking a role that allows me to use my effective communication skills, empathy, and dedication to providing exceptional service. Committed to efficiently managing client interactions, ensuring exact and confidential handling of information, and contributing positively to the organization’s mission and goals. Work Experience
Intake Specialist
Americor - Orange County, CA
January 2024 to Present
- Client Intake: Manage intake process, ensuring correct and confidential documentation.
- Customer Support: Provide exceptional service via phone, email, and in-person, addressing client concerns.
- Data Entry: iInput and update client information, keeping meticulous records.
- Problem Resolution: Resolve client issues promptly, escalating complex cases as needed.
- Follow-Up: Conduct follow-up calls/emails to ensure client satisfaction.
- Team Collaboration: Work with colleagues to improve processes and client experience.
- Documentation: Prepare and distribute client-related documents.
- Appointment Scheduling: Coordinate and schedule client appointments.
- Feedback Collection: Gather and use client feedback for improvements.
- Training: Take part in ongoing training for industry standards and best practices.
- Compliance: Adhere to policies and regulatory requirements, ensuring confidentiality.
- Multitasking: Manage multiple tasks, proving excellent time management.
- Communication: Keep open communication with clients and team members. Key Skills:
- Strong interpersonal and communication skills
- Excellent problem-solving abilities
- Attention to detail and accuracy
- Ability to work in a fast-paced environment
- Proficiency in customer service software and databases
- Strong organizational and multitasking skills
- Commitment to high-quality client care and support
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Inside Sales / Marketing Support
Quest International - Irvine, CA
July 2022 to January 2024
- Conduct pre-call research on target companies and find decision-makers.
- Make cold outreach to targeted companies via phone and email to schedule appointments with qualified prospects for the sales team.
- Represent Quest International and our services in a professional and engaging manner.
- Collaborate with cross-functional teams including sales and marketing to increase the conversion rate of marketing leads to qualified sales prospects.
- Develop and support leads pipeline using sales CRM.
- Stay up to date with industry trends, competitors, and best practices to continuously improve our sales and offerings.
Customer Success Specialist
Granite Media - Irvine, CA
October 2022 to July 2023
- Worked with cross-functional teams to resolve complex customer issues and escalate urgent matters as needed.
- Guided customers through tailored success plans, ensuring a clear understanding of their success metrics from the start.
- Collaborated with technical account managers and the development team to integrate our platform, troubleshoot technical issues, and provide 2-way feedback.
- Effectively communicated with various departments within customers' organizations, including product, tech, and marketing, to prove a clear understanding of the benefits our platform brings to each department.
- Kept an analytical attitude, using data to best understand our customers and how we can better help them.
Sales Opener
Tax Relief Advocate- Irvine, CA
April 2022 to October 2022
- Collaborated with account management teams to ensure customer satisfaction and retention.
- Showed strong negotiation and communication skills, building, and supporting relationships with clients.
- Consistently achieved or exceeded sales targets.
- Qualified and collected basic client information.
- Managed a high volume of daily calls.
Case Manager / Legal Assistant
Legacy Law - Irvine, CA
June 2020 to April 2022
- Scheduled appointments.
- Aided with managing cases for clients who wished to foreclose their homes.
- Relayed messages between clients and lawyers.
- Managed phone, email, text, and media correspondence.
- Devised and kept office systems, including data management and filing.
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Education
Business Office Administration
UEI College West Covina - West Covina, CA
2018
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Skills
- Multi-tasking
- Case Management
- Dynamics 365
- Communication skills / phone advocate
- Salesforce
- Customer service
- ADP
- Computer skills: Microsoft Office
- B2B Sales
- Account Management
- Sales Management
- Project Management
- Negotiation
- Cold Calling
Contact this candidate