General Manager Operations

PERSONAL INFORMATION

Alexander E. Riddick

**** *********** ***** *****

Suffolk, VA 23435-1047

Contact Phone: 757-***-****

Email: ***********@*****.***

OBJECTIVE

Work develops to motivate people to be their best. Creating an awesome experience in a fun environment with everyone working towards the same mission.

WORK EXPERIENCE

Currently: Rivers Casino

3630 Victory Blvd, Portsmouth, Va 23701

Banquet Manager

Coordinate with clients to execute and plan out their expectation.

Overseeing and hosting large events. Planning layout to maximize efficiency.

Controlling cost and while ensuring and providing first class service.

Managing cost and hiring new talent

Kickback Jack’s

6110 College Dr Suffolk, VA 23435

FOH Manager

Topgolf Dates Employed: 09/2015-05/2020

5444 Greenwich Road Grade Level: Not Applicable

Virginia Beach, VA 23462 Hours per Week: 45-50

Operations Manager (aka General Manager)

Supported the Director of Operations in leading the venue in providing best-in-class service with hospitality for the Guests. Responsible for training an coaching direct reports to ensure the teams provided the Guests with a great venue experience and service. Helped venue department leaders build strong teams - through effective hiring, scheduling, Associate development and by driving team engagement. Ensured all venue business functions - executing flawless operational activities, overseen procurement and facilities maintenance department. Upholding processes and standards, maximizing financial performance, building relationships with the community and growing the company brand. Participated in the E-Verify employment verification check and provided the federal government with Form I-9 information to confirm that staff were authorized to work in the U.S.

Potomac Family Dining Group Dates Employed: 02/2015-09/2015

13873 Park Center Rd, Ste 316 Grade Level: Not Applicable

Herndon, VA 20171 Hours per Week: 45-50

Area Director

As Area Director of Applebee’s Franchisee, responsible for working with the General Managers and employees in Hampton Roads, Virginia territory to assess and create a food and beverage strategy for the company. Business operations responsibilities included ensuring all employees successfully passed the E-Verify employment verification check, overseeing HR, training management, inspecting hygiene and sanitation, financial planning, processing payroll, and ensuring each restaurant complies with the law. Other duties included meeting with employees at all locations to supervise the implementation of best practices and provide training, meeting with customers to learn about guest experiences and analyze trends, and handle the business operations for the area.

Romano's Macaroni Grill Dates Employed: 08/2013-08/2015

1155 Lake Woodlands Drive Grade Level: Not Applicable

Spring, TX 77380 Hours per Week: 45-50

Area Director of Operations

Led a team of seven General Managers as a multi-unit director in NC/SC Region. Recruited, hired, procurement and trained new managers. Developed and promoted four team members to General Managers. Developed and shared best practices across the company, including interviewing and hiring, guest recovery, time management and development activities. Continually monitored and performed audits for all units. Determined appropriate action to ensure all company standards, food quality and service standards were consistently met. Served as link between human resources and employees by handling questions, interpreting and helping resolve work-related problems. Ensured all managers and team were held accountable to company policy and standards. Analyzed financial P&L information to determine strategies and made recommendations that met or exceeded financial objectives.

Romano's Macaroni Grill Dates Employed: 03/2008-08/2013

4574 Virginia Beach Blvd Grade Level: Not Applicable

Virginia Beach, VA 23462 Hours per Week: 45-50

Company Training General Manager

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Optimized profits by controlling food, beverage, and labor costs. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Built sales and guest count forecasts and schedules to reflect desired productivity targets. Developed and trained Restaurant Managers to provide hospitable, professional service while adhering to policies and business initiatives.

Smokey Bones Bar & Fire Grill Dates Employed: 07/2004-03/2008

1405 Greenbrier Parkway Grade Level: Not Applicable

Chesapeake, VA 23320 Hours per Week: 45-50

General Manager

Worked closely with the Director of Operations to develop strategies for the region enabling each General Manager to exceed the annual operating plan established for the area. Taught and enforced alcohol awareness and built a positive relationship with local authorities by seeking their assistance in alcohol related issues. Deployed training and development plans that addressed needs and expectations. Constantly worked with the team on employee’s retention.

Red Lobster Dates Employed: 05/1993-07/2004

4115 Chesapeake Square Blvd Grade Level: Not Applicable

Chesapeake, VA 23321 Hours per Week: 45-50

General Manager

Managed all aspects of daily restaurant operations. Maintained a safe, secure and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complied with health and legal regulations; maintained security systems. Managed employee performance through coaching, mentoring, positive praise and sound feedback.

SKILLS

Budget Development

Talent Acquisition

HR Policies

Procurement

Legal Compliance

Onboarding

Strategic Planning

Peer Mentoring

Business Operations

Coaching

Conflict Resolution

Customer Service

E-Verify

Employee Relations

Hazard Analysis and Critical Control Points (HACCP)

Inventory Control

Labor Management

Leadership

Loss Prevention

Microsoft Office Suite

P&L Knowledge

Performance Improvement

Problem Solving and Taking Care of Guest Relations

Process Improvement

Policies

Recruiting

Safety Protocol

Staff Training/Development

Strategic Planning

ACHIEVEMENTS • CORE COMPETENCIES

Serv Safe Certificate

National Registry Food Safety Manager

New Restaurant Openings with Smokey Bones & Red Lobster, Topgolf, Kickback Jack

Implemented Catering with Macaroni Grill

Operations Excellence Training Manager with Macaroni Grill

Mentoring General Manager

EDUCATION

Amarillo College

Amarillo, TX, 1983 - 1985

Business Administration and Management

Norview High School

Norfolk, VA, 1983

Academic Diploma

REFERENCES

Ted Jamison, A Better Way Realty Inc., Former Director of Operations

JD Morning Sr., Topgolf, Former Director of Operations

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