Information Technology User Experience

HIRA SHAFIQ

Tampa, FL • 240-***-**** • **************@*******.*** • linkedin.com

Education

Bachelor of Master of Information Technology and Management, University Cumberland University Graduation Date: Aug 2025 GPA:3.5 /4.0 Lebanon, TN

Bachelor of University of South Florida, University Bachelor of Business Analytics and Information Systems - Cybersecurity May 2023 GPA: 4.0 /4.0 Tampa, FL

Projects

Audio Visual Technician May 2022 - Feb 2023

● Orchestrated flawless audio-visual setups for over 100+ events, enhancing user experience by integrating cutting-edge technology and personalized configurations.

● Excelled in rapid resolution of technical issues, maintaining operational continuity with a 98% success rate in first time fixes, ensuring uninterrupted event flow.

Leadership Experience

Project Assistant Aug 2021 - Jan 2023

CENTER FOR LEADERSHIP AND CIVIC ENGAGEMENT Tampa FL

● Spearheaded cross-functional teams, achieving 100% on-time project delivery through enhanced collaboration and strategic planning, demonstrating exceptional leadership and project management skills.

● Excelled as a Project Assistant by managing full software development cycles, successfully delivering 5 high- quality applications ahead of deadlines, and playing a pivotal role in information security audits, thereby ensuring stringent data protection and compliance standards.

Experience

VOLT Oct 2023 - Feb 2024

IT Support Specialist Spokane, WA

● Provided expert technical support, resolving over 300 hardware, software, and network issues monthly, elevating client satisfaction and system functionality through prompt and effective diagnosis and troubleshooting.

● troubleshooting. Enhanced system performance and user experience by installing, configuring, and offering specialized advice on new software and hardware for over 100 clients, ensuring tailored solutions met unique needs.

● Streamlined issue resolution and improved communication efficiency by leveraging ticketing systems, including Bomgar and ServiceNow, leading to a 40% increase in issue tracking accuracy and client communication speed. CPE IT Intern Jan 2022 - Oct 2023

MACMILLAN INC. New York, NY

● Demonstrated expertise in ServiceNow, Jira, and Azure, enhancing Agile issue resolution and team collaboration, leading to a 30% increase in project delivery efficiency.

● Mastered swift troubleshooting of tech issues across multiple platforms, including MAC OS and VPNs, coupled with the creation of high- impact graphics via Adobe Suite, resulting in a 40% reduction in operational delays.

● Spearheaded initiatives in IT operations employing proactive problem-solving strategies, significantly improving system reliability by 35% and user satisfaction by 50% through optimized use of Microsoft 365 and Google Drive. Certifications

● Python for Data Science, AI & Development “IBM certification”

● Introduction to Generative AI Google Cloud

Skill

Laboratory Based Research, Clinical Research, Population Science, Research Protocols, Data Analysis, Data Management, Scientific Manuscript Preparation, Presentation Skills, Data Visualization, Scientific Communication, Neuroimaging, Technical Oversight,

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