Maintenance Technician Customer Service

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Domingo Lorenzo

Bronx, New York ************@*****.*** 917-***-****

SUMMARY

Detail-oriented Maintenance Technician with extensive experience in performing preventive maintenance, troubleshooting, and repairs on mechanical, electrical, and plumbing systems. Skilled in ensuring equipment functionality, adhering to safety protocols, and maintaining facility standards. Proven ability to diagnose and resolve issues efficiently while minimizing downtime and enhancing operational performance. Strong work ethic, effective problem solver, and committed to maintaining a safe and productive environment. EXPERIENCE

General Maintenance Technician

New York City School Support Services January 2015 - Present, New York, NY Conduct regular inspections and preventative maintenance on school facilities, including HVAC systems, electrical systems, and plumbing, to ensure safety and functionality.

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Diagnose and repair issues with school infrastructure, including minor electrical, plumbing, and mechanical systems, ensuring timely and effective resolution.

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• Help with the installation of new equipment and systems, such as lighting, heating, and ventilation, to enhance school facilities. Perform safety checks on emergency systems, including fire alarms and sprinkler systems, and ensure all safety regulations and codes are followed.

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• Address maintenance work orders submitted by staff or administration in a timely and efficient manner, prioritizing tasks based on urgency. Merchandise and Sales Associate

Desigual April 2014 - January 2015, New York, NY

Ensure the store’s visual merchandising aligns with Desigual’s brand standards, arranging products in an appealing and organized manner to enhance the customer shopping experience.

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Engage with customers to understand their needs, provide product recommendations, and deliver excellent customer service to drive sales and build customer loyalty.

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• Assist with receiving, unpacking, and organizing merchandise, maintaining accurate stock levels on the sales floor and in the stockroom.

• Regularly monitor and replenish merchandise on the sales floor to ensure product availability and support sales goals.

• Process sales, returns, and exchanges at the cash register, ensuring accuracy and efficiency in handling customer transactions. Internship Participant

Burberry January 2014 - July 2014, New York, NY

• Assist various teams in managing daily tasks, including administrative support, scheduling, and coordinating meetings.

• Conduct market research, competitor analysis, and trend forecasting to support design, marketing, and merchandising teams. Participate in ongoing projects, providing creative input and helping with the execution of key initiatives across departments such as marketing, design, and retail.

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• Update and manage databases, tracking inventory, product performance, or marketing campaigns, and prepare reports for internal review.

• Help organize and execute company events, product launches, and fashion shows, coordinating with teams to ensure smooth operations. Car Salesman

Toyota March 2013 - January 2014, Bronx, NY

• Engage with potential customers to understand their vehicle needs, preferences, budget, providing guidance on Toyota models and features. Handle the entire sales process, including test drives, negotiations, and closing deals, ensuring customer satisfaction and meeting sales targets.

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• Stay up to date on the latest Toyota models, features, and promotions, effectively communicating this information to customers.

• Maintain relationships with clients by providing post-sale support, answering questions, assisting with any issues or future vehicle needs. EDUCATION

High School Diploma

Herbert H. Lehman

SKILLS

Customer service, communication, product knowledge, problem-solving, negotiation, time management, technical troubleshooting, inventory management, sales strategies, attention to detail, teamwork, adaptability, upselling, vehicle knowledge, and repair expertise.

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