Quality Control Help Desk

SHUMINDER KAUR

**** ********** *** *

Windsor, ON N9B 1C2

647-***-**** ************@*****.***

OBJECTIVE Hardworking individual seeking a full-time position as a Packer and Help Desk Technician. I aim to use my skills in packaging and quality control to support efficient operations and provide great technical assistance to users. A reliable team player focused on timely deliveries and user satisfaction. SKILLS • Packaging & Labeling: Experienced in packing products into trays, clamshells, bags, and boxes, and applying appropriate labels.

• Quality Control: Able to ensure correct product size, weight, color, and condition meet company standards.

• Physical Strength: Capable of lifting to 30 lbs. and performing repetitive physical tasks throughout the shift.

• MS Office Proficiency: Basic knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.

• Networking Knowledge: Sound understanding of VPNs and file server/FTP server operations.

• Documentation Skills: Ability to maintain accurate records of support requests and resolutions.

• Customer Service: Strong communication skills for effective user support and problem resolution.

• Safety Awareness: Knowledge of safety practices to ensure a safe workspace. WORK

HISTORY

Warehouse Packer (General Labour) at Viraj Packers in Ludhiana, Punjab, India from March 2022 to Feb 2023

• Assisted in organizing products for loading and unloading within the warehouse.

• Prepared items for dispatch by wrapping, sealing, and tagging as per company guidelines. • Monitored packaging for any signs of wear or damage and reported issues to supervisors.

• Maintained a tidy and safe work environment to optimize productivity and safety. Warehouse packer (part time) Brampton, Ontario

Aug 2023 – April 2024

• Managed packing and shipping of various goods, including sorting and labeling products accurately for distribution.

• Ensured products were packed securely in appropriate containers such as boxes, trays, and crates for transportation.

• Performed quality checks to ensure items were correctly packaged and met client requirements before shipping.

• Collaborated with team members to meet production goals in a fast-paced environment. Help Desk Support in HTML from Jan 2024 to April 2024

• Assisted students with HTML course-related questions, including coding errors and project issues.

• Guided students in troubleshooting code, fixing bugs, and understanding HTML concepts.

• Explained complex topics simply, helping students build confidence in HTML. EDUCATION

Computer Systems Technician – Networking at St Clair college in Windsor Graduated Year: Aug 2024 This course teaches how to manage and set up network systems. Students will learn to install and maintain hardware and software, ensure network security, and troubleshoot issues. Hands-on projects will provide practical experience in network administration. AVAILABILITY: Available for full-time work across all shifts.

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