Data Entry Customer Service

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

LISA JACKSON

ORLANDO, FL 32805

407-***-**** ************@*****.*** WWW: Bold Profile Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Accuracy and Attention to Detail Answering customer questions Prescription Verification Pharmaceutical knowledge Insurance Verification Independent worker

Customer Service-Oriented Fast Typing Speed

Data Processing Data Collection

Spreadsheet Management Accuracy and Attention to Detail ASTON CARTER/LAB CORP - 0 yrs 7 mos

Data Entry Specialist-Remote July 2023 - February 2024 Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.

Completed data entry tasks with accuracy and efficiency. Compiled data and reviewed information for accuracy prior to input. Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.

ASTON CARTER- PRIME THERAPEUTICS - 1 yr 1 mo

Clinical Pharmacy Technician-Remote January 2022 - February 2023 Determines appropriateness for medications. Communicates decision to physicians, physician's office staff, medical management staff and/or pharmacists. Researches, resolves and documents prior authorization outcomes in pharmacy system. Communicates selected prior authorization criteria, pharmacy benefit coverage and formulary alternatives to physicians, physician's office staff, medical management staff and/or pharmacists EDUCATION

CERTIFICATIONS

WALGREENS - 2 yrs 3 mos

Pharmacy Customer Service Representative Orlando Florida January 2019 - April 2021 Filled and dispensed medication prescriptions accurately as ordered by physicians. Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.

Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.

Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.

Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.

HEALTHCARE SUPPORT STAFFING-WALGREENS - 0 yrs 5 mos Resolution Specialist January 2018 - June 2018

Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.

Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.

Streamlined resolution processes with established guidelines, leading to faster outcomes and better customer satisfaction.

Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road. GED

Orlando Technical College - Mid Florida Tech

Orlando, FL, June 2009

Licensed Pharmacy Technician

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