Service Engineer Data Analysis
Resume:
Technical Service Engineer
A service-focused bridge between technical and business
teams.
**********@*****.***
San Francisco, United States
SKILLS
Java
SAP & BW
PC Hardware
C/C++
System Administration
Sunnyvale, CA
China/ Mexico / United Sates
WORK EXPERIENCE
Technology Environment: SQL/database management/Excel/data analysis/communications 07/2019 - 09/2022
Technology Environment: Jira/ Slack/Confluence/Kibana/Grafana/AWS/Java/Google GSuite
/Windows/XML/JSON/Data Flow/Alarms monitoring/Windows 10/ Hospitality/OTA/ Troubleshooting 01/2024 - 04/2024
Technical Support Engineer
Antgroup
Technical Service Engineer
Derbysoft
PROFESSIONAL SUMMARY
Customer Service
Data Flow
XML & JSON
Accounting Skills
Cross-functional collaboration
Data Management
Financial Software
SQL
Communication with non-technical audience
Wenjing Mitscha
Delivered structured reports and presentations on system performance, echoing the responsibilities of creating and maintaining analytical reports for management review in an accounting context.
Facilitated cross-functional communication to document requirements and resolve technical issues, enhancing her ability to work with diverse teams and manage vendor relations, essential for preparing and processing accounts payable and receivable transactions. Utilized SQL, Grafana, and data analysis skills to perform root-cause analysis and problem resolution, similar to auditing procedures and analytical reporting required for the Staff Accountant role.
skills/problem-solving/logical analysis/customer services/troubleshooting/MacOs Analyzed complex data sets, identifying trends and anomalies, which aligns with the museum’s requirements for financial tracking, reconciliation, and reporting. Coordinated with internal and external stakeholders to resolve incidents promptly, fostering skills in collaboration and multi-departmental communication valuable for a team-oriented environment at the museum.
Supported high-stakes post-sale payment monitoring, which required exceptional attention to detail, accuracy, and organization, critical for accounting tasks like general ledger reconciliation and financial statement preparation. Detail-oriented professional with a strong analytical background in data management, process optimization, and cross-functional collaboration. Experienced in data-driven problem-solving, with the ability to adapt technical skills to finance and accounting functions. Seeking a Staff Accountant role to leverage extensive experience in data analysis and operations support to ensure accuracy and efficiency in financial processes.
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EDUCATION
Nanjing Institute of
Technology
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LANGUAGES
Mandarin
English
Japanese
INTERESTS
09/2009 - 07/2014
Nanjing, China
Communication/Telecomm
unication Engineering
Shanghai, China (Bachelor's Degree)
Shanghai, China
WORK EXPERIENCE
07/2018 - 03/2019
Technology Environment: PC imaging/Windows/MacOS/ Microsoft 365/ Hardware configuration 02/2017 - 07/2018
Technology Environment: SAP/BW/Retail/ Supply chain/ Remote systems/ On-call/VPN/Internet settings/Windows/MacOS/ Google GSuite
Onsite IT Engineer
Bosch China
Helpdesk
Decathlon China
Data analysis
Compliance and regulation
Accounting processes
Financial systems
05/2016 - 12/2016 Shanghai, China
Provided remote support and monitoring through a custom platform, handling technical issues independently and efficiently.
Facilitated remote troubleshooting, diagnostics, and problem resolution for global users, supporting uninterrupted service delivery.
IT Specialist
TutorABC/VIPKid
Managed IT service issues, focusing on compliance with service standards, demonstrating a disciplined approach to guidelines and procedures, transferable to financial regulations and accounting compliance.
Supported local implementation of data and technical solutions, showcasing adaptability in new systems and tools such as Concur or other finance platforms. Provided support across data warehouse systems, SAP, and Excel, key skills applicable to managing accounting records, preparing disbursements, and tracking expenses
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