Collections Representative Collection
Resume:
tsdresume v Done
Trudy Deckelmann
Harvey, LA
***********@***.***
Work Experience
Collections Representative
Receiveable Recovery Services/Healthcare Financial assistance - Metairie, LA
May 2015 to present
RRS-medical collection representative
Certified Collector
Called consumers for debts owed
Asked balance in full
Set up structured pay plans
Competed all settlement arrangements
Hard Collections
HFA-medical biller
Called consumers to set up payment
Arrangements on Medical bills
looked up information on our clients computer systems to answer any questions consumers had or
check for any payments made
kept track of all payments and pay plans on spread sheet
Worked reports for all clients
Collections Supervisor
Southern Credit Recovery - Metairie, LA
May 2001 to May 2015
Responsibilities
Supervise frontline collectors a total of 5
Supervise clerical workers for the collectors
Make sure the collectors were producing calls and making sure the collectors were using their negotiation
techniques, and their talk off skills to generate the account to pay in full or the best pay plan to pay the
account off in a short period of time.
Worked a high balance route of $2000.00 and up.
Returned supervisor calls
Made sure the clerical workers handled disputes correctly and timely
Had to produce $73,000 a month as a collection goal
Monitor calls made by collectors and critique the calls and coach them as how they would improve.
Review the collectors calls.and go over them once a Month
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