Customer Service Front Desk

Brian Angelo Shipman Email: *******@*****.***

**** *. ******** *** #**** Phoenix, AZ 85015 Phone: 602-***-****

SUMMARY :

Energetic and flexible results-oriented leader with all-encompassing skills and records of accomplishment in customer service, improvement of sales, sales analysis, staffing, and motivating others. Reliable and punctual. I have a strong belief that integrity, accountability, compassion and positive perspective are the pillars of success.

Experience :

Courtyard by Marriott Phoenix North : June 2015-October 2024

Bistro Server/ Cook/ Bartender/ Front Desk/ Houseman/ Bistro Supervisor/Security/Night Auditor

Prepare and serve food and alcoholic drinks. Clear, clean, and set tables. Assist guests with check in and check out processes,and all other needs. Maintain cleanliness and safety of entire property as well as the safety of guests and visitors. Supervise bistro department and staff, make schedules, maintain and organize inventory and orders. Organize and perform on-site wine tasting events. Train new staff members. Organize and balance various reports on day-to-day operations.

AAA Entertainment : October 2014 - February 2015

Karaoke Host

Host karaoke events at various bars, clubs, and restaurants throughout Phoenix. Manage list and order of participants. Perform songs. Build rapport and excitement through example.

Native New Yorker : May 2013 - October 2014

Server/ Bartender/Expo

Wait tables and take orders. Up-sell menu items. Prepare and serve food. Bus and set tables Maintain overall restaurant cleanliness. Deliver food to tables. Prepare and serve alcoholic and non-alcoholic beverages. Prep and stock bar area. Oversee and maintain accuracy and quality of all orders prior to leaving the kitchen.

References :

Gerald Duncan, Infiniti Home Realty - 310-***-**** - *************@*****.***

Enrique Serrano, Marriott International - 602-***-**** - ***********@*****.***

Mario Rueda - 480-***-**** - *********@*****.***