Process Assistant Operations Management

Carson J Ruiz

***** *. **** **** **. Surprise, AZ 85387 623-***-**** ***********@*****.***

Performance driven associate with experience in operations management as a Process Assistant and Problem Solver with technical skills in research, feedback, and follow-up. Strengths include problem solve, conflict resolution, ambassadorship, dedicated work ethic, and cross functional engagement. Recognized for the ability to set, achieve, and exceed goals in quality and productivity. I have been successful and excelled in every role encountered throughout my tenure at Amazon. My current goal is to pursue a career with an emphasis on community and to pursue medical massage therapy in tandem with my place of work. Core Competencies

• Leadership • Training & Development • Team Building & Supervision

• Relationship Development • Process Improvement • Deep Dive for Root Cause

• Accountability

• Thinking Outside the Box

• Analytical Problem Solving

• Independent

• Motivation

• Knowledge in Microsoft Office

PROFESSIONAL EXPERIENCE

Cleaning Lady Jaden: 01/2024 - Present

Uber Driver: 01/2022 – Present

Henning Logistics: 04/2024 – 06/2024

Amazon AZA3 Inbound Flow (logistics) 05/2021 – 12/2021 Inbound Central Flow Lead

• Worked in a corporate office environment performing logistics of Inbound freight for any 2 fulfillment centers across the U.S.

• Logistics duties include generating business plan for the number of associates for shift

• Escalating to Operations leadership about critical pull time customer orders

• Auditing the truck yard for long dwelling freight

• Generate an end of day report, including: hourly summary of communication with fulfillment Ops, trouble tickets that impact productivity, metrics that were missed and why. Amazon PHX6 MEZZ Department 11/2016 - 05/2021

Process Assistant 09/04/2020 - 05/2021

• Skills in role include: -Multitasking -Interpersonal communication -Critical Thinking -Active Listening - Feedback -Accountability

• Calm and cooperative during contingency plan when sorter failed for over 1-hour. Took ownership by managing small teams at the end of SLAM and organizing gaylords, as well as pallets, of customer shipments which needed to be manually transported downstairs to Dock team and into trailers.

• Fulfilled multiple critical roles during every shift to meet Critical Pull Time demands and maintain a reasonable work load:

o For Peak 2020, our indirect team had several associates hired with only a few months (or less) experience at PHX6. I took ownership by coaching and directing them, step-by-step, how to meet demands and improve the customer experience. This includes problem solve, water spider and all other indirect roles at Amazon.

• Professional and friendly with all new hires

o I took ownership of my lines by creating a positive work environment for new hires by addressing their concerns and coaching them to improve rate, quality and overall customer experience. o I would often take all the boxes marked for problem solve as “no SP00” to each packer to demonstrate how important their performance is to the downstream customer (SLAM).

• Communicates efficiently with other departments and leaders to identify, then resolve issues with downstream and upstream customers.

• Would coordinate with problem solve team, pick, and ISS when items needed to be escalated: to coach associates, to prevent further errors, sidelined, and/or flipped to Pending Research with appropriate ticket. Problem Solver, CPT 11/2017 – 09/2020

• Performed efficiently to meet Critical Pull Time demands for positive customer feedback

• Adapts to constant changes in problem solve process. Recent changes include: o New SLA agreements from 5-minutes to 31-minutes before CPT time. Discontinued use of Hitch Report, PUTTY, and OOPS for new software: FCResearch, various application on FCConsole, and POPS

• Actively learning POPS System for bugs and ensuring no inventory defects with the new automated system.

• Consistently ensures Virtual/Physical match for all items and tickets for IOL Ambassador, MEZZ 2017 – 2020

• Went up and beyond expectations and trained associates in skills and good habits for packing. Including: different strategies for safely placing heavy items into boxes, consistent coaching for forgetting to place SP00, detailed explanation on what not to SIOC, and proper way to place boxes on the line. PHX6 Pick Department 11/2015 – 2020

Expert picker who is consistently above percent-to-goal with zero quality errors. Ambassador, Pick (nights) 2016-2017

• Biggest obstacle as ambassador was managing time efficiently to ensure new hires develop proficient pick skills when the pick mods require my 5 to 10 (day 1 and day 2) associates to walk 10+ miles without immediate supervision.

EDUCATION & PROFESSIONAL DEVELOPMENT

Glendale Community College (GCC), Maricopa, AZ

Associates in General Studies Degree, December, 2018 Associate in Arts Degree, December, 2018

Computer User Support, February 26, 2018 - May 21, 2018

*This is not a degree or certificate; this is in recognition of completing the class offered at PHX6 via Career Choice by Maricopa Community College

TestOut.com

TestOut PC Pro Exam Certification, May 21, 2018

Verrado High School, Buckeye, AZ

Diploma, May, 2011

Diversity Experience

I have taken numerous opportunity in both my academic career and my professional career to better understand and appreciate working with different cultures. Academic classes/achievements I have made for diversity are:

o World Religion (REL 100), Grade: A

o Ideas and Values in Humanities (HUM 251), Grade: A o Race and Ethnic Relations (SOC 140), Grade: A

o Gender and Society (SOC 212), Grade: A

o Religion and the Modern World (REL 205), Grade: B Additional training/skills:

• Accredited class taken to continue to develop and gain familiarity with Microsoft Excel: o Excel Spreadsheet (CIS 114DE), Grade: 100%/A+

• Intermediate level with most other Microsoft Office programs: Word, PowerPoint, Note,

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