Customer Service Continuous Improvement

SKILLS

EXPERIENCE

Jamila Jones

252-***-**** *************@*****.***

• Strong Work Ethic and integrity • Reliability and Punctuality • Attention to detail

• Decision-Making • Problem-Solving • Time management

• Multitasking • Good Communication • Continuous improvement

• Inventory management • Loss Prevention • Teamwork and collaboration

• Effective Communication Production Equipment

Experience

• • Performance Management

• Delegating Work • Handling Escalations • Complaint resolution Positive and Constructive

Feedback

• • Training and mentoring • Employee Supervision

• Organizational Skills • Cash Drawer Balancing • Cooperative Attitude

• Stress Tolerance

Manufacturing Operator

Boar's Head, 2002 - 2024

• Adhered to proper procedures and wore protective gear to avoid safety risks.

• Paid high attention to detail to minimize production scrap.

• Maintained clean work area to foster optimal safety and production.

• Worked efficiently to support production pace.

• Conducted safety checks on machines before starting work each day.

• Followed established guidelines and procedures to ensure safe operation of machinery. Prioritized tasks based on deadlines and urgency while maintaining high attention to detail throughout process.

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• Collaborated with team members to improve efficiency and productivity.

• Packed completed products securely for shipping or storage purposes.

• Trained new employees regarding machine operation, company standards and product manufacturing.

• Minimized safety hazards by maintaining clean and organized work areas. Inventory Manager

Staples, 2000 - 2001

• Safeguarded accuracy through continuous audits of put-away and picking practices.

• Researched and reconciled discrepancies between digital inventory and physical counts.

• Monitored slow-moving or obsolete inventory items, taking necessary actions for disposal or liquidation.

• Trained new employees on inventory management processes and software systems.

• Knowledge of inventory boxes and storage areas for processing by warehouse staff. Coordinated support for sales floor, preparing pallets for restocking, managing resets and backing up cashiers.

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• Oversaw return merchandise authorization RMA process for damaged or defective items.

• Helped management make informed decisions on scheduling and pricing issues. Front End Supervisor

Hechinger, 1996 - 2000

• Promoted to cashier trainer after three months of initial cashier position.

• Promoted to customer service representative after six months as a cashier trainer.

• Promoted to front end supervisor after six months as a customer service representative.

• Engaged customers in pleasant conversation while completing cash register transactions.

• Balanced cash drawer at beginning and end of each shift.

• Addressed customer questions and complaints with professionalism.

• Approached and solved problems with initiative and sound judgment.

• Trained new retail team members in customer service and company policies.

• Issued refunds and credits to customers and documented reasons.

• Counted and secured cash to maintain accurate register totals.

• Supported cashiers and management by counting and balancing drawers and preparing bank deposits. Coordinated cashier coverage to meet consistent service levels and arranged backup cashiers for high- volume periods.

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• Supported management during breaks by supervising cashier duties and front-lane activity.

• Enforced store policies and implemented corrective actions with employees.

• Established performance goals for employees and encouraged continuous improvement.

• Monitored and balanced cash drawers before and after each shift.

• Collaborated with colleagues and co-workers to deliver quality customer experience.

• Collaborated across departments to resolve customer-related issues.

• Handled customer inquiries, payments and service requests.

• Delivered fast and friendly service to handle questions and service complaints.

• Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.

• Addressed and resolved customer concerns and complaints.

• Processed customer exchanges, refunds and bill adjustments to correct product or service problems.

• Prepared drawers, counted totals and resolved discrepancies to control financial risks.

• Established clear goals and coached employees to enhance performance and improve revenue.

• Set and improved schedules and workflows to optimize front-end operations. EDUCATION

• Trained new employees on proper procedures and company policies for front end department.

• Scheduled breaks, lunches, and shifts for all front end employees to maintain proper coverage.

• Maintained store readiness with smooth coordination of opening and closing tasks.

• Assisted customers with any questions or concerns they had while shopping in store.

• Processed returns and exchanges according to company policies.

• Handled escalated customer service issues to provide satisfactory resolutions for all parties involved.

• Kept front end stocked, clean and ready for customer demands to boost team productivity.

• Managed inventory of supplies required for front end operations, such as bags, receipt paper, etc.

• Managed cashiers, overseeing performance, and promptly handling escalated issues.

• Monitored cash registers to ensure accurate transactions and prevent theft or discrepancies.

• Performed opening/closing duties as required, including counting cash drawers and preparing deposits.

• Resolved customer complaints or issues in timely and professional manner.

• Coordinated breaks and monitored customer levels to keep service consistent.

• Coached and trained new employees procedures and company protocols. Cashier/Team Lead

McDonald's, 1993 - 1996

• Counted and secured cash to maintain accurate register totals.

• Kept customers happy by quickly processing payments and bagging purchases.

• Took customer food and beverage orders at drive-thru and counter.

• Cooked and packaged batches of made to order food.

• Relayed orders to kitchen staff with high accuracy and speed.

• Maintained cleanliness and organization of work areas, including kitchen equipment and dining areas.

• Operated cash registers and processed customer payments accurately.

• Managed inventory by checking stock levels regularly and notifying management of shortages.

• Performed opening and closing duties, such as setting up equipment or cleaning surfaces. Intern

Social security administration (Summer Works Program), 1992 - 1992

• Organized and maintained physical and digital filing systems for efficient retrieval of documents.

• Updated file indexes regularly to reflect additions, revisions, or deletions within system.

• Managed confidential materials securely by adhering to company policies and legal guidelines. Certification: CNA

Americare School of Nursing, Alexandria, VA, Jan 2000

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