Account Manager Customer Service
Resume:
KRYSTEN L. (GEHRISCH) CAMPBELL
*** ********** **** ******, ****
OBJECTIVE
I am a highly motivated individual seeking a position where I can offer my experience and personality to an environment that is challenging and enjoyable. I am currently working as a personal lines account manager, in a busy insurance agency. I also posse 20 years of receptionist/administrative experience, in a fast paced security office environment, as well as working in child care. My receptionist/administrative experience, as well as servicing insurance policy accounts, as given me exceptional customer service and communication skills that I can utilize in a variety of situations.
WORK EXPERIENCE
11/22 – Present RFME Insurance Agency Mansfield, Ohio Personal Lines Account Manager
- Analyzing client’s needs and recommending suitable products.
- Providing customer service for existing clients, including resolving billing, policy change, coverage and claim issues.
- Managing clients on a day-to-day basis, acting as a liaison between the insurance company, agent, and clients.
- Servicing accounts and policies, by handling coverage issues, renewal questions, and policy checking and binding.
- Reviewing insurance policies for accuracy, coverage, and limits, and recommending modifications as needed.
07/01 – 11/22 Vector Security Mansfield, Ohio
Receptionist/Administration
- Collecting and creating new sales information from salesmen
- Serve as secondary contact point for incoming customer calls and office visits.
- Organize and maintain confidential customer information and files.
- Accept customer payments within A/R system, maintain payment tracking sub-ledger spreadsheet for submission to corporate office.
- Creating and maintaining accounts for customers
- Create proposal letters for salesmen
- Update and maintain master list for all active contracts.
- Scheduling install jobs daily, follow up calls if needed 06/98 – 07/01 YMCA Child Care Galion, Ohio
Day Camp Counselor/Latchkey
- Lead and interact with the children in daily activities, create games and daily adventures.
- Coordinate and prepare daily snacks schedules for the children.
- Encourage parental interaction, clearly communicate progress/issues. 11/03 – 06/04 YMCA Child Care Worthington, Ohio
Site Director
- Maintain daily planning of activities for before/after school schedules.
- Manage and train other child care staff within the site.
- Mentor the children and provide guided assistance with school work.
- Assure parental interaction and communication.
EDUCATION
2002 – 2003 North Central State College Mansfield, Ohio
- Took additional classes toward progress on Education degree. 1998 – 2001 The Ohio State University Mansfield, Ohio
-Began progress on a degree in Early-Childhood Education. 1994– 1998 Galion High School Galion, Ohio
-Graduated as a 3-sport Varsity-letter Achiever.
REFERENCES
Kevin L. Grube
Sales Representative Vector Security
186 Sturges Ave.
Mansfield, Ohio 44903
Dr. Rob Wisner
P.A. Avita Health Care Galion
Galion, Ohio 44833
Terry Gribble
Director Galion YMCA
500 Gill Avenue
Galion, Ohio 44833
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