Call Center Technical Support
Resume:
EDUCATION
HEALD COLLEGE – ROSEVILLE, CA
ASSOCIATES OF APPLIED SCIENCES
JAN 2012 – JULY 2014
Learned all aspects of information technology in depth. Computer builds, all aspects of trouble-shooting computer systems. Computer repair. I
TROY VRENON
PROFILE
PHONE:
EMAIL:
**************@*****.***
I currently work at HGS/AMERICANEXPRESS for the last 2 ;years and looking for a change.,I attended 2 YEARS AT HEALD COLLEGE with an A.A.S IN INFORMATION TECH. I am very strong in developing relationships and have over 8 YEARS CUSTOMER SERVICE EXPERIENCE with a strong work ethic. Also, a quick learning curve, being comfortable interacting with software. NO PROBLEM PASSING IN DEPTH BACKGROUND CHECK AND DRUG SCREEN. My recent position is a TECHNICAL SUPPORT REP FOR PEOPLE'S UNITED BANK (F.I.S. CALL CENTER) LITTLE ROCK, ARKANSAS.
MICROSOFT OFFICE SUITE 3 YEARS
CALL CENTER READY
TECHNICAL SUPPORT
STRONG MATHEMATICALLY
COMFORTABLE WITH SOFTWARE
WORK EXPERIENCE
HGS/AMERICAN EXPRESS
APRIL 2022 TO CURRENT
I represent American Express in their customer service roll for all 18 of their credit cards. All levels of service. I have also been a very high producer of signing up customers for Additional Credit Cards at the completion of the call. We deal with all types of needs from Password resets, to assisting clients with Disputes, Balances, Transaction inquiries, etc. # 1 priority is Verification as we must Protect the Client “U.S. Bank” as well as the customer. Most of our calls our dealing with banking info, taking payments, replacement of cards while meeting very high security protocols.
STAFFING SOLUTIONS//WIPRO
USBANK RELIACARD CALL CENTER
OCTOBER 2020 TO DECEMBER 2021
I work as an Agent for U.S. Bank, contracted with WIPRO, assigned by Staffing Solutions. This is a remote position where we take incoming calls for clients of U.S. Bank Reliacard issues. We deal with all types of needs from Password resets, to assisting clients with Disputes, Balances, Transaction inquiries, etc. # 1 priority is Verification as we must Protect the Client “U.S. Bank” as well as the customer. We handle a large volume of incoming calls with logging in issues, lockouts, and user ID issues also enrollment and navigation assistance with customers both online and through their mobile app through assisting with client’s accounts. We interface with KB, CONNECT, GLOBAL PROTECT, PULSE SECURE AND other software platforms to insure privacy. We are tested on a quarterly basis or as needed to keep up with banking regulations.
TECHNICAL SUPPORT REP F.I.S. CALL CENTER
MARCH 2020 – OCTOBER 2020
I work as a tech support / call center rep for FIS. We handle a large volume of incoming calls with logging in issues, lockouts, and user ID issues also enrollment and navigation assistance with customers both online and through their mobile app through Account Emulation. We interface with IBS, CST, e Manager, and BST software. Our number one job is to protect customers data with strict protocols with regards to authenticating customers.
STARTEK CALL CENTER – SUPPORT SPECIALIST
NOVEMBER 2019 – FEBRUARY 2020
This position is a Support Specialist for Kaiser Member Services for customers living in the State of Washington and have Kaiser Permanente Health plans in the Washington area. We handle all inquiries of all aspects of the health plans, as well as the Health Plan Finder through the State of Washington.
RENOWN MEDICAL CENTER - DISPATCHER
OCTOBER 2018 – JULY 2019
This position performs a variety of complex duties involved in the receipt of incoming phone calls, radio traffic, multiple alarm systems and dispatching and documenting calls for security, guest services, patient transport, environmental services, plant operations, maintenance, fire, resuscitation, hazardous materials spills, traumas, infant / child abduction, weather related emergencies and other emergency / life threatening responses.
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