Customer Service Representative

GM

**** ***** ****** **. *******, Ca ***** 707-***-****

*******@*****.***

GARDENIA MACIAS

OBJECTIVE

To join a dynamic team in aviation as a Customer Service Representative.

SKILLS & ABILITIES

Advanced skills in customer service and employee management skills.

Thrive in a fast-paced environment, adapting to changes and challenges with a positive attitude.

Handle and resolve customer issues, complaints, and inquiries in a professional and timely manner.

Excellent communication skills, both written and verbal.

Highly proficient in English and Spanish.

Strong attention to detail and accuracy.

Ability to learn and utilize computer systems quickly.

MANAGER JULY 2004 – JAN 2017 LA TAPATIA MKT

Provided customer service in high volume, high stress environment.

Utilized bilingual skills to communicate with customers.

Used several computer programs daily.

Communicated with customers in person and over the phone to resolve their needs and concerns.

Accounts payable clerk (company checkbook, vendor payments, petty cash).

Processed payroll and managed employees work schedules.

Recruited, trained, supervised, and evaluated employees.

EDUCATION

MS Counseling/BA Ethnic studies/Minor Psychology Jan 00-Aug 04

California State University Sacramento

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