Customer Service Information Technology
Resume:
Andrew Segebarth
Lexington, KY **505
******.*********@*****.***
OBJECTIVE Continue my career in a growing organization where my sales leadership, customer service,
and management experience will contribute to the success of the company and its customers.
EXPERIENCE UK Healthcare – October 2023 – February 2024
Housekeeping Department
Performed housekeeping duties as needed to maintain hospital standards
CIPS Marketing – Aug. 2014- May, 2018
Circulation Manager
Developed a start up business in Lexington for newspaper advertising supplements
General Dynamics Information Technology - August 2013 – January 2014
Supervisor
Manage 20+ CSRs during sign-up of Affordable Care Act
Tempur-Pedic International - October 2008 - October 2012
Sold $3.5 Million in 2010 and over $4 Million in 2011
Top sales producer in North America 2010, 2011
Exceeded company sales and service goals on a month to month basis
Top close ratio 2010 and 2011
Air-Tite Home Products - November 2007 - May 2008
Manager
Achieved company record sales goal February 2008 in Lexington, KY
Hertz - November 2006 - November 2007
Branch Manager
Top sales producer March 2007 in North East Division
Opened new branch location in Somerset, KY - June 2007.
Lexington Herald-Leader August 2001 - October 2006
District Circulation Manager
Consistently achieved top level sales goal every month for 5 years
Contracted, trained, and coached 30+ independent contractors while managing district operations
District Circulation Manager of the Year 2002, 2005
Service Ace of the Year 2003, 2004; Improved service 20-30% in the two largest circulation areas
.
RELEVANT SKILLS
Sales Ability – Described as having “uncanny” ability
Time Management- Effectively prioritized tasks; regarded as ‘most productive’ among peers.
Multi-Tasking Ability- Made quick decisions and simultaneously handled multiple tasks. Regardless of weather or staffing, ensured 50,000+ papers were delivered in a safe and timely fashion.
Team Orientation- Understanding of team dynamics and goal driven attitude; Often moved into leadership positions such as “Team Captain” and even “Head Coach.”
Customer Service Skills- Maintained a loyal client base of repeat business while increasing sales and focusing on individual needs and concerns. Excellent Human Relations!
EDUCATION University of Kentucky
Bachelor of Arts in Accounting – 1996
University of Kentucky College of Dentistry – 1996-1999
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