Customer Service Dining Room

sumit thakare

At.konsai Post.nehroli Tal.wada Dist.palghar Maharashtra 421312

***************@*****.*** 916**-*****

Demonstrated ability to work calmly and efficiently in fast-paced environments while maintaining a friendly and professional demeanor. Strong knowledge of menu items and the ability to make

recommendations based on guest preferences and dietary restrictions. Highly organized and detail-oriented with

exceptional multitasking abilities. Dedicated to exceeding guest expectations and ensuring their satisfaction.

Professional Experience

Anchaviyo resort 12/20

Industrial trainee

• Kept server areas clean and stocked to increase efficiency while working tables.

• Bussed and reset tables to keep dining room and work areas clean. Anchaviyo resort 05/22 - 12/22

GSA

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Used cash registers and credit card machines to cash out customers.

• Bussed and reset tables to keep dining room and work areas clean.

• Folded napkins and prepared silverware sets tc provide adequate supply for host station Anchaviyo resort 12/22 - 30/23

Sr.GSA

• Managed food resources, memorized orders, and coordinated customer service.

• Greeted new customers, discussed specials, and took drink orders.

• Trained staff members on use of POS system.

• Explained menu items and suggested appropriate options for food allergy concerns.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

• Have the knowledge about bar. Worked as a bar associate Anchaviyo resort 12/23 - Present

Tr.Captain

•Responsible for operating F&B outlets, monitoring and ensuring F&B service operations are running smoothly, organizing duty roster of service staff, cost control, inventory, training, and maintaining SOP for quality

•Responsible for managing and training restaurant staff, ensuring exceptional customer service and guest satisfaction, and coordinating with the kitchen staff

•Strong knowledge of different cuisines, food, ingredients and beverages can be essential for restaurant service captains.

Education

Mumbai 06/16 - 05/17

10 - A

Mumbai 07/18 - 05/19

12 - B

MSBVEEE 07/19 - 12/21

Diploma - A+

• Hotel management diploma

Key Skills

• Menu memorization

• guest relation management

• innovative thinking

• Point of sale operations

Projects

Anchaviyo Resort industrial trainee

• Kept server areas clean and stocked to increase efficiency while working tables.

• Bussed and reset tables to keep dining room and work areas clean. Interests

• Like to play sports

• Participate in new things

Contact this candidate