Customer Service Rep

CHA’NEA LUCAS

*** ****** ** *******, ** · 919-***-****

**************@******.***

Highly motivated individual who is seeking a challenging position where current skills can be enhanced, and new knowledge can be gained. EXPERIENCE

04/2019 – 04/2020

MEDICAL SCREENER, CSL PLASMA

Stayed in compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. I educated donors on the benefits of therapeutic plasma treatments upon training. 07/2018 – 01/2019

CUSTOMER SERVICE REP, SPECTRUM

Provide basic to moderately complex support to Spectrum customers on cable products, systems, peripherals and software.

06/2016– 04/2018

CUSTOMER SERVICE REP, MUTUAL DISTRIBUTING

Interact extensively with portfolio managers, traders, trade support group, counterparties and internal support departments to review pricing methodology and procedures. Utilize VBA programs to extract data from vendor database for the client's use. Security Master maintenance. Perform various analytical projects for senior management. 03/2013 – 05/2017

CUSTOMER SERVICE SUPERVISOR, XEROX

Responsible for staffing, scheduling, performance evaluations, corrective counseling and salary administration of member services representatives. Generate, distribute, and discuss scorecard performance with staff during team meetings and 1-on-1 coaching sessions. Perform quality assurance evaluations of support calls/emails and verify that clients receive accurate and professional service from all associates. Ensure all escalated issues are handled in a timely manner and resolution is communicated to the appropriate personnel.

EDUCATION

DIPLOMA, ROCKY MOUNT SENIOR HIGH

CERTIFICATIONS, ATLANTA JOB CORPS.

Certificate for Administrative Clerk

Certificate for Transportation and Communications

SKILLS

● Network, Hardware, Software

Troubleshooting

● Apple Certified Macintosh Technician

(ACMT)

● Remote and Technical Support

● Quality Assurance

● Technical Document Writing

● Detail oriented

● Strong Interpersonal Skills

● Customer/Donor Profile Creation

● Customer Service and Interpersonal Skills

● Medical Screening Basics (Vitals,

hematocrit checks)

● CLIA Certified

● ERP (Enterprise Research Planning)

*Reference available upon request*

2

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