Administrative Assistant Technical Support

Consuelo Saldana

Profile

Proficient Administrative Assistant with over 23 years of office

experience, specializing in administrative work, problem solving, planning, and optimal assistance. Known for increasing productivity and relieving the workload of managerial staff. Proven efficiency with an ability to quickly learn and navigate any computer software program, or office filing system.

Employment History

LMS Administrator at Harris Health System, Bellaire January 2015 – January 2023

● Served as direct contact for supporting all aspects of the training and education department for Human Resources.

● Created monthly metric reports for Learning Governance Committee.

● Provided technical support for the LMS.

● Served as the point of escalation for all LMS issues, administrative aspects, and important processes of the LMS>, including managing user groups, user permissions and notifications and configuration.

● Audited and monitored data integrity with the LMS.

● Assisted users with requisite training requirements, managed content, troubleshooted problems, plans, tests, and implemented upgrades, system integrations, and maintenance procedures.

● Performed enrollment and course close data entry in all associated systems, daily.

Sr. Program Coordinator at Harris Health System, Bellaire December 2014 – January 2015

● Provided technical support for the Learning Management System.

● Developed and used eLearning content type, including technical aspects of eLearning build and deployment (e.g. SCORM).

● Utilized LMS and leveraging content standards.

● Provided support for ensuring the integrity of the Learning Management System, any other agreed learning technologies, and the reliability of learning content and information/data.

● Assess software configurations and problem-solving methods needed to diagnose and resolve web technology problems. Organizational Learning Specialist II at Harris Health System, Bellaire

May 2008 – December 2014

● Provided analytical support to the Learning and Resource Center department.

● Assisted in the design and development of training flyers, curricula, courseware policies and standards.

● Assisted Learning Education Developers with creating instructional guides and learning aids.

● Prepared reports as needed by leadership.

● Tracked required license and certification for non-compliance. Details

Houston, United States, (281)-

745-8119

***************@*****.***

Skills

Administrative Support Skills

Bilingual -Spanish

Scheduling Skills

Type 50 wpm

Troubleshooting Skills

Editing and Proofreading Skills

Education

A Bachelor of Business Administration, University of Phoenix, Phoenix Arizona 2008 — 2012

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