Data Entry Customer Service

Management

Customer Service

Time Management

Team Leadership

Cross-Functional Teamwork

Verbal and written communication

Performance Management

Strategic Planning

Data Entry

Staff Training

Staff Development

Cross-Functional Teamwork

ITT Financial Services

Management

Assisted project managers in planning and executing various projects, ensuring adherence to project timelines and deliverables. Monitored project budgets, tracked expenses, and prepared financial reports to ensure cost-effectiveness and adherence to financial guidelines. 1st Franklin Financial

Bachelor of Arts (B.A.) in Music May 1981 1st Baptist Church Community Volunteer

Management

Samford University, Birmingham, Alabama Children’s Choir Director type type

Mentored and trained new employees on company policies and procedures. Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.

Developed and implemented a streamlined process for gathering business requirements, reducing project delivery time by 15%. Developed and implemented a standardized reporting framework, resulting in improved visibility of key performance metrics and enabling data-driven decision-making at all levels of the organization.

Mar 1993 - July 2016

Mar 1986 - Aug 1993

PROFESSIONAL SUMMARY

256-***-**** · ******.*******@*****.*** · Decatur, AL 35603 Sheila Gilliam

PROFESSIONAL EXPERIENCE

EDUCATION & PARTICIPATION EXTRACURRICULAR ACTIVITIES STRENGTHS

With over three decades of management experience at 1st Franklin Financial Corporation and ITT Financial Services in Alabama, I excel in customer service and office management. My leadership significantly enhanced team performance and customer satisfaction, showcasing my ability to mentor staff and efficiently manage operations. Proficient in data entry, my approach combines strategic oversight with a commitment to excellence. Awards

Circle of Diamonds

Certifications

Insurance and/or Real Estate

Acapella Choir 1977- 1981

type

Delta Omicron 1977- 1981

Contact this candidate